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Habit 4

Think Win-Win

Question/TermAnswer/Definition
What is the main point about Habit 4: Think Win-Win? Building effective relationships with people by working for both your benefit and their benefit.
What does it mean to think Win-Lose? You think you cannot win unless other people lose.
Win-Lose High courage and low consideration
Lose-Win Low courage and high consideration
Lose-Lose Low courage and low consideration
What does it mean to think Lose-Lose? You think if you cannot win nobody should win. You seek revenge.
What does it mean to be a doormat? You get nothing and everyone walks all over you.
What will happen if you think Lose-Win? You will not be brave enough to stick up for yourself, and people with take advantage of you.
Win-Win or No Deal High courage and high consideration
What is a way to help both you and others feel good? Balancing courage and consideration
What are the two principles that people who think Win-Win or No deal Live by? Courage and consideration
What is someone thinking when they are ready to walk away before someone loses, including themselves? Win-Win or No deal
What does it take to balance courage and consideration? Proactive patience
What is the key to making friends? Depositing acts of kindness and helpfulness in their Emotional Bank Account
What do you want to avoid in relationships? Making withdrawals from Emotional Bank Accounts
What is it considered when you do something that helps a relationship? A deposit
What is it considered when you do something that hurts a relationship? A withdrawal
What is something important you need to do when trying to make deposits? Finding out what is considered a deposit for the other person. Not everyone thinks the same.
Do small acts of kindness A type of deposit that involves treating people with kindness
Keep promises A type of deposit that involves being honest and not breaking promises
What will be the result of lying and breaking promises? A big withdrawal from the Emotional Bank Account
Keep confidences A type of deposit that involves not sharing information that someone gave to you in confidence.
Be loyal to the absent A type of deposit that involves avoiding gossip or backbiting
Set clear expectations A type of deposit that involves not leaving things fuzzy, make things clear
Apologize A type of deposit that involves admitting when you are wrong and apologizing
Forgive A type of deposit that involves learning to forgive and forget
What is the first rule to remember for making deposits in the Emotional Bank Account? A deposit is only a deposit if the other person sees it as a deposit.
What is the second rule to remember for making deposits in the Emotional Bank Account? It can take one or more deposits to make up for one withdrawal.
Created by: ewondra
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