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Habit 4 Study Guide

Helpful information in Habit 4

QuestionAnswer
What is Think Win-Win? Building effective relationships with people by working for their benefit while you are working for your own benefit.
You can't win in life unless other people______? win,too.
What is Win-Lose? When you are high on courage and low on consideration.
What is Lose-Win? When you are low on courage and high on consideration.
What is Lose-Lose? If you can't win, nobody wins.
What is Win-Win? When you go for win-win or no deal.
What is the great secret of great relationships? Balance courage and consideration.
What do people who Think Win-Win or No Deal live by? Two principles: Courage and Consideration.
What does it mean to be in the bottom-right corner? High in consideration and but low on courage.
How do you often end up in lose-win situations? You're eager to please and reluctant to stand up for yourself.
What does it mean to be in the bottom-left corner? You are low in both courage and consideration.
What does it mean to be in the upper-left corner? You are low in consideration and high in courage. You go for win-lose every time.
What does it mean to be in the upper-right corner? You are high in both courage and consideration. You go for win-win or no deal.
What is the key to making friends? Deposit acts of kindness and helpfulness in their Emotional Bank Accounts (and to avoid making withdrawals).
What do you need to compare your relationship with a new friend or old one to? A bank account.
What is it called when you do something that helps the relationship? A deposit.
What is it called when you do something that hurts a relationship? A withdrawal.
What are some deposits you can make? Find out what a deposit is for the other person, Do small acts of kindness, Keep promises, Keep confidences, Be loyal to the absent, Set clear expectations, Apologize, and Forgive.
Created by: amartin18