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Module 4 Study Guide

Study Guide for Module 4 of the "Psychology for Success" class.

QuestionAnswer
What is the the main point of thinking win-win? It's about building effective relationships with people by working for their benefit while you are working for your own benefit.
What does thinking win-lose look like? "I'm going to beat you no matter what."
What does thinking lose-win look like? "I always get stepped on."
What does thinking lose-lose look like? "If I'm going down, you're going down with me."
What does thinking win-win look like? "We're going to win together."
If you are thinking win-win, where does that place you on the courage and consideration matrix? Top right, where courage and consideration are high.
If you are thinking lose-lose, where does that place you on the courage and consideration matrix? Bottom left, where courage and consideration are low.
What is (in my opinion), the biggest flaw with the courage and consideration matrix? In terms of how actual matrices and graphs work, lose-win and win-lose are in the wrong position. Coordinates are graphed using (x,y), but these two points are graphed using (y,x). Swapping courage and consideration would fix this problem.
What is the main point of the Emotional Bank Account module? The key to making friends is to deposit acts of kindness and helpfulness in their Emotional Bank Accounts (and to avoid making withdrawals).
What are 8 important things to keep in mind when trying to make deposits in somebody's EBA? 1. Find out what a deposit is for the other person. 2. Do small acts of kindness. 3. Keep promises. 4. Keep confidence. 5. Be loyal to the absent. 6. Set clear expectations. 7. Apologize. 8. Forgive.
Created by: Renjas
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