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habit 4

QuestionAnswer
what is habit 4? think win-win
principles of habit 4? courage and consideration
an example of win-lose? "I'm going to beat you no matter what"
an example of lose-win? "I always get stepped on"
an example of lose-lose? "if I'm going down your going down with me"am
an example of win-win? "we're going to win together"
module 11? balance courage and consideration
module 12? make deposits in other peoples EBA
what is EBA? emotional bank account
how to make deposits in other peoples EBA's? find out what a deposit is for the other person do small acts of kindness keep promises keep confidences be loyal to the absent set clear expectations apologize forgive
Created by: mreyes30
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