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habit 4

Psyc 1300- Habit 4 Study Guide

TermDefinition
Habit 4 Think Win-Win
Module 11 Balance courage and Consideration
Main Point: Module 11 Build relationships with people by working for the benefit of both
Win-Lose High on courage, low on consideration. Always want to get ahead or be better than others
Lose-Win Low on courage, high on consideration. You want everyone else to be pleased, without thinking about you
Lose-Lose Low on courage, low on consideration.If you don't win no one wins
Win-Win High on courage, low on consideration. Both win or no deal
Consideration The side that wants to please others
High Consideration Eager to please and reluctant to stand up for yourself, puts you in a lose-win situation.
Low Consideration Bold but cold- unsympathetic inconsiderate, and unkind.
Module 12 Make deposits in other people's emotional bank accounts (EBA)
Main point: Module 12 Deposit acts of kindness and helpfulness in their EBA and avoid withdraws
Deposits Help the relationship grow
Withdraws Damage the relationship
Find the deposits for others Everyone has different deposits. What you think as good might be bad for the other.
Do small acts of kindness A good deposit is small acts of kindness, being the opposite can damage a relationship
Keep promises Breaking promises can empty the EBA quickly, because it breaks trust
Keep confidences When someone shares something with you keep it to yourself, it can damage others if you don't keep it to yourself
Be loyal to the absent Avoid gossiping or backbiting. If you badmouth someone, the people listening will wonder if you do that about them.
Set clear expectations Don't leave things fuzzy. Make clear out lines that benefit both.
Apologize If you are in the wrong admit it now. Don't wait because some won't say sorry until they hear it first.
Forgive Learn to forgive and to forget do you don'y keep hurting yourself the way you were hurt.
Created by: Rowan Russell
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