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habit4

QuestionAnswer
balance courage and _____________ consideration
high on courage low on consideration win-lose
I always get stepped on lose-win
The key to making friends is to deposit acts of ________ kindness
Find out what the other person considers a _______ deposit
Be careful about making ________ promises
Be loyal to the ______ absent
following through on whats expected is setting clear expectations
T/F talking about other peoples failings will help you False
EBA Emotional bank account
Courage and Consideration matrix A matrix showing situations regarding win-win and the relationship between courage and consideration
When someone shares something with you in confidence Keep confidences
If you are in the wrong, admit it apologize
If you cant win nobody wins lose-lose
I get something and so do you win-win
Created by: ECTexroc
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