click below
click below
Normal Size Small Size show me how
Habit 4 Study Guide
Flashcards
Term | Definition |
---|---|
When you think Win-Lose | High on Courage and low on consideration, your always trying to get ahead of others or be better than other people. |
When you think Lose-Win | Low on Courage and high on consideration, your insecure. |
When you think Lose-Lose | If you can't win, nobody will. You seek revenge. |
When you think Win Win | Balancing Courage and consideration which is a way to make people feel good and yourself too. |
Making a deposit in another's emotional bank account | When you do something that helps a relationship |
Making a withdrawal from another's emotional bank account | When you do something that hurts a relationship |
Two Rules for making deposits | A deposit is only a deposit if the other person sees it as one It can take one or more deposits to make up for one withdrawal |
Examples of withdrawals | Breaking promises badmouthing someone Refusing to apologize not forgiving |