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Habit 4: study guide
Question | Answer |
---|---|
What deposit deals with hurt? | Forgive |
What deposit deals with wrong? | Apologize |
What deposit has expectations? | Set clear expectations |
What deposit has to do with absent? | Be loyal to the absent |
What deposit makes it important to make good on your word? . | Keep promises |
What is the second deposit? | Do small acts of kindness. |
What is the second rule of making deposits in the emotional bank account? | It can take one or more deposits to make up for one withdrawal |
What is the first rule of making deposits in the emotional bank account? | A deposit is only a deposit if the other person sees it as a deposit |
What should you find out about other people who you are in relationship with? | Find out what deposits and withdraws is for the other person |
Main point ? | the key to making friends is to deposit acts of kindness an helpfulness in their emotional bank accounts( and avoid making withdrawls). |
Module 12 is _________. | make deposits in others peoples emotional bank accounts |
What is lose-lose? | If I’m going down, you’re going with me |
What is the principles of the chapter? | Courage and consideration |
What is lose-win?. | low on courage and high on consideration |
What is win-lose? | High on courage and low on consideration |
What is win-win? | Helping others to win is just as important as your own win |
What is the name of this chapter? | Think win-win |