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Habit 4: study guide

QuestionAnswer
What deposit deals with hurt? Forgive
What deposit deals with wrong? Apologize
What deposit has expectations? Set clear expectations
What deposit has to do with absent? Be loyal to the absent
What deposit makes it important to make good on your word? . Keep promises
What is the second deposit? Do small acts of kindness.
What is the second rule of making deposits in the emotional bank account? It can take one or more deposits to make up for one withdrawal
What is the first rule of making deposits in the emotional bank account? A deposit is only a deposit if the other person sees it as a deposit
What should you find out about other people who you are in relationship with? Find out what deposits and withdraws is for the other person
Main point ? the key to making friends is to deposit acts of kindness an helpfulness in their emotional bank accounts( and avoid making withdrawls).
Module 12 is _________. make deposits in others peoples emotional bank accounts
What is lose-lose? If I’m going down, you’re going with me
What is the principles of the chapter? Courage and consideration
What is lose-win?. low on courage and high on consideration
What is win-lose? High on courage and low on consideration
What is win-win? Helping others to win is just as important as your own win
What is the name of this chapter? Think win-win
Created by: gmanison