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Habit 4 - Study Guid
Question | Answer |
---|---|
Balance Courage and Consideration | Win-Win is about building effective relationships with people by working for their benefit while you are working for your own benefit. |
Win-Lose | High on courage and low on consideration. |
Lose-Win | Low on courage and high on consideration. |
Lose-Lose | If you can't win, nobody wins. |
Win-Win | Win-Win or no deal |
Make Deposits in other people's EBA | Key to making friends is to deposit acts of kindness and helpfulness in their emotional bank accounts-avoid making withdrawals. |
What a deposit is for the other person | What you think is a deposit for the other person may in fact be a withdrawal in their mind. Find out! |
Small Acts of Kindness | Second deposit is to treat people with kindness. The opposite- the withdrawal - is to be unkind, discourteous, and disrespectful. |
Keep Promises | Make good on your word to avoid bankrupting the EBA. |
Keep Confidences | When someone shares something with you in confidence, keep it that way. Don't spread around about others on social media, text, or photos. |
Be loyal to the absent | Avoid gossiping and backbitting. Stick up for people. |
Set clear expetations | Don't leave things "fuzzy." Follow through on what's expected |
Forgive | Learn to forgive and forget so you don't keep hurting yourself the way you were hurt. |