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Habit 4 Study Guide

Habit 4 Study Guide: Think Win-Win

TermDefinition
Main Point (Module 11) Think Win-Win is about building effective relationships with people by working for their benefit while you are working for your own benefit.
See It's possible to win in such a way that others can win too.
Do Balance courage and consideration Make deposits in the Emotional Bank Account
Get More "wins" in life and better relationships
Win-Win Win together, or no deal. You are ready to walk away before someone loses
Module 12 Make deposits in other people's emotional bank accounts (EBA)
Courage and Consideration Matrix Win-Win No Deal (high consideration and courage)
Different Deposits Find out what a Deposit is for the Other Person
Deposits Do small acts of kindness, keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, and forgive
Created by: jrios11