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Habit 4
Think Win-Win
Term | Definition |
---|---|
Principles | Courage and consideration |
Win-Lose | High on courage, low on consideration- you're always trying to be better than other people, too proud. |
Lose-Win | Low on courage, high on consideration- you're insecure, have a permanent victim mentality (poor me). |
Lose-Lose | If you can't win, no one can-you get revenge, envy and criticize others, put other people down (including yourself). |
Win-Win or No Deal | Balance of courage and consideration- ready to walk away before someone loses (including yourself), helps others feel good and for you to feel good too. |
Emotional Bank Accounts(EBA) | Make deposits of kindness and helpfulness into others EBA. |
Emotional Bank Account(EBA) | When I do this it is easier to make new friends and build strong relationships. |
What a deposit is for the other person | What you think is a deposit for others might be a withdrawal in their mind, you won't know unless you find out. |
Do small acts of kindness | A second deposit is to treat people with kindness opposite is to be unkind, discourteous, and disrespectful |
Keep promises | Be careful before using the words "I promise" or "I commit" It is easy to lose trust when you do not keep your promises. |
Keep Confidence | When someone shares something with you in confidence, keep it that way. |
Be loyal to be absent | Avoid gossiping and backbiting |
Set clear expectations | Don't leave things fuzzy, follow through on what's expected. |
Apologize | If you're in the wrong, admit it. |
Forgive | Learn to forgive and forget so you don't keep hurting yourself the way you were hurt. |