a variety of demographic, cultural, and personal differences among an organization's employees and customers

purposeful steps taken by an organization to create employment opportunities for minorities and women

Surface-Level Diversity

differences such as age, sex, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure

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Ch. 12 - Diversity

Question	Answer
Diversity	a variety of demographic, cultural, and personal differences among an organization's employees and customers
Affirmative Action	purposeful steps taken by an organization to create employment opportunities for minorities and women
Surface-Level Diversity	differences such as age, sex, race/ethnicity, and physical disabilities that are observable, typically unchangeable, and easy to measure