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Mgmt. Chpt. 8 Vocab
| Term | Definition |
|---|---|
| Behavior | The actions of people. |
| Organizational Behavior | The study of the actions of people at work. |
| Employee Productivity | A performance measure of both work efficiency and effectiveness. |
| Absenteeism | The failure to show up for work. |
| Turnover | Voluntary and involuntary permanent withdrawal from an organization. |
| Organizational Citizenship Behavior | Discretionary behavior that's not part of an employee's formal job requirements, but which promotes the effective functioning of the organization. |
| Job Satisfaction | An employee's general attitude toward his or her job. |
| Workplace Misbehavior | Any intentional employee behavior that is potentially harmful to the organization or individuals within the organization. |
| Attitudes | Evaluating statements, either favorable or unfavorable, concerning objects, people, or events. |
| Cognitive Component | The part of an attitude made up of beliefs, opinions, knowledge, and information held by a person. |
| Affective Component | The part of an attitude that's the emotional or feeling part. |
| Behavioral Component | The part of an attitude that refers to an intention to behave in a certain way toward someone or something. |
| Job Involvement | The degree to which an employee identifies with his or her job, actively participates in it, and considers his or her job performance important for self worth. |
| Organizational Commitment | An employee's orientation toward the organization in terms of his or her loyalty to, identification with, and involvement in the organization. |
| Employee Engagement | When employees are connected to, satisfied with, and enthusiastic about their jobs. |
| Cognitive Dissonance | Any incompatibility or inconsistency between attitudes or behavior and attitudes. |
| Personality | A unique combination of emotional, thought, and behavioral patterns that affect how a person reacts to situations and interacts with others. |
| Myers-Briggs Type Indicator | A personality assessment that uses four dichotomies of personality to identify different personality types. |
| Big Five Model | A personality trait model that examines five traits: extroversion, agreeableness, conscientiousness, emotional stability, and openness to experience. |
| Emotional Intelligence | The ability to notice and to manage emotional cues and information. |
| Locus of Control | The degree to which people believe they control their own fate. |
| Machiavellian-ism | A measure of the degree to which people are pragmatic, maintain emotional distance, and believe that ends justify means. |
| Self-Esteem | An individual's degree of like or dislike for himself or herself. |
| Self-Monitoring | A personality trait that measures the ability to adjust behavior to external situational factors. |
| Perception | A process by which we give meaning to our environment by organizing and interpreting sensory impressions. |
| Attribution Theory | A theory used to explain how we judge people differently, based on what meaning we attribute to a given behavior. |
| Fundamental Attribution Error | The tendency to underestimate the influence of external factors and overestimate the influence of internal factors when making judgments about the behavior of others. |
| Self-Servings Bias | The tendency for individuals to attribute their successes to internal factors while putting the blame for failures on external factors. |
| Selective Perciption | The tendency for people to only absorb parts of what they observe, allowing them to "speed read" others. |
| Assumed Similarities | An observer's perception of others is influenced more by the observers own characteristics than by those of the person observed. |
| Stereotyping | When we judge someone on the basis of our own perception of a group he or she is part of. |
| Halo Effect | When we form a general impression of a person on the basis of a single characteristic. |
| Learning | A relatively permanent change in behavior that occurs as a result of experience. |
| Operant conditioning | A theory of learning that says behavior is a function of its consequences. |
| Social Learning Theory | A theory of learning that says people can learn through observation and direct experience. |
| Shaping Behavior | The process of guiding learning in graduated steps, using reinforcement or lack of reinforcement. |
Created by:
Obsidian
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