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Mgmt. Chpt. 7 Vocab
Term | Definition |
---|---|
Organizational Change | Any alteration of an organization's people, structure, or technology. |
Change Agents | People who act as change catalysts and assume the responsibility for managing the change process. |
"Calm Waters" Metaphor of Change | A description of organizational change that likens that change to a large ship making a predictable trip across a calm sea and experiencing an occasional storm. |
"White-Water Rapids" Metaphor of Change | A description of organizational change that likens that change to a small raft navigating a raging river. |
Organization Development (OD) | Efforts that assist organizational members with a planned change by focusing on their attitudes and values. |
Survey Feedback | A method of assessing employees' attitudes toward and perceptions of change. |
Process Consultation | Using outside consultants to assess organizational processes such as workflow, informal intra-unit relationships, and formal communication channels. |
Team-Building | Using activities to help work groups set goals, develop positive interpersonal relationships, and clarify the roles and responsibilities of each team member. |
Inter-Group Development | Activities that attempt to make several work groups more cohesive. |
Stress | The adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities. |
Karoshi | A Japanese term that refers to a sudden death caused by overworking. |
Stressors | Factors that cause stress. |
Role Conflicts | Work expectations that are hard to satisfy. |
Role Overload | Having more work to accomplish than time permits. |
Role Ambiguity | When role expectations are not clearly understood. |
Type A Personality | People who have a chronic sense of urgency and an excessive competitive drive. |
Type B Personality | People who are relaxed and easygoing and accept change easily. |
Employee Assistance Programs (EAPs) | Programs offered by organizations to help employees overcome personal and health-related problems. |
Wellness Programs | Programs offered by organizations to help employees prevent health problems. |
Creativity | The ability to combine ideas in a unique way or to make unusual associations between ideas. |
Innovation | The process of taking a creative idea and turning it into a useful product, service, or method of operation. |
Idea Champions | Individuals who actively and enthusiastically support new ideas, build support for, overcome resistance to, and ensure that innovations are implemented. |