Organizational Change

Any alteration of an organization's people, structure, or technology.

People who act as change catalysts and assume the responsibility for managing the change process.

"Calm Waters" Metaphor of Change

A description of organizational change that likens that change to a large ship making a predictable trip across a calm sea and experiencing an occasional storm.

"White-Water Rapids" Metaphor of Change

A description of organizational change that likens that change to a small raft navigating a raging river.

Organization Development (OD)

Efforts that assist organizational members with a planned change by focusing on their attitudes and values.

A method of assessing employees' attitudes toward and perceptions of change.

Using outside consultants to assess organizational processes such as workflow, informal intra-unit relationships, and formal communication channels.

Using activities to help work groups set goals, develop positive interpersonal relationships, and clarify the roles and responsibilities of each team member.

Inter-Group Development

Activities that attempt to make several work groups more cohesive.

The adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.

A Japanese term that refers to a sudden death caused by overworking.

Work expectations that are hard to satisfy.

Having more work to accomplish than time permits.

When role expectations are not clearly understood.

People who have a chronic sense of urgency and an excessive competitive drive.

People who are relaxed and easygoing and accept change easily.

Employee Assistance Programs (EAPs)

Programs offered by organizations to help employees overcome personal and health-related problems.

Programs offered by organizations to help employees prevent health problems.

The ability to combine ideas in a unique way or to make unusual associations between ideas.

The process of taking a creative idea and turning it into a useful product, service, or method of operation.

Individuals who actively and enthusiastically support new ideas, build support for, overcome resistance to, and ensure that innovations are implemented.

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Mgmt. Chpt. 7 Vocab

Term	Definition
Organizational Change	Any alteration of an organization's people, structure, or technology.
Change Agents	People who act as change catalysts and assume the responsibility for managing the change process.
"Calm Waters" Metaphor of Change	A description of organizational change that likens that change to a large ship making a predictable trip across a calm sea and experiencing an occasional storm.
"White-Water Rapids" Metaphor of Change	A description of organizational change that likens that change to a small raft navigating a raging river.
Organization Development (OD)	Efforts that assist organizational members with a planned change by focusing on their attitudes and values.
Survey Feedback	A method of assessing employees' attitudes toward and perceptions of change.
Process Consultation	Using outside consultants to assess organizational processes such as workflow, informal intra-unit relationships, and formal communication channels.
Team-Building	Using activities to help work groups set goals, develop positive interpersonal relationships, and clarify the roles and responsibilities of each team member.
Inter-Group Development	Activities that attempt to make several work groups more cohesive.
Stress	The adverse reaction people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.
Karoshi	A Japanese term that refers to a sudden death caused by overworking.
Stressors	Factors that cause stress.
Role Conflicts	Work expectations that are hard to satisfy.
Role Overload	Having more work to accomplish than time permits.
Role Ambiguity	When role expectations are not clearly understood.
Type A Personality	People who have a chronic sense of urgency and an excessive competitive drive.
Type B Personality	People who are relaxed and easygoing and accept change easily.
Employee Assistance Programs (EAPs)	Programs offered by organizations to help employees overcome personal and health-related problems.
Wellness Programs	Programs offered by organizations to help employees prevent health problems.
Creativity	The ability to combine ideas in a unique way or to make unusual associations between ideas.
Innovation	The process of taking a creative idea and turning it into a useful product, service, or method of operation.
Idea Champions	Individuals who actively and enthusiastically support new ideas, build support for, overcome resistance to, and ensure that innovations are implemented.

Created by: Obsidian

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