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MGMT 301: Chapter 1
MGMT 301 - Chapter 1 Questions
| Question | Answer |
|---|---|
| Define Management? | (1) the pursuit of organizational goals efficiently and effectively by (2) integrating the work of people through (3) planning, organizing, leading, and controlling the organization's resources. |
| Define Efficiency: | Attaining the organization's goals. Be resourceful by using people, money, raw materials, and the like wisely and cost effectively. |
| Define Effectiveness: | Regards the organization's ends, the goals. To achieve results, to make the right decisions, and to successfully carry them out so that the organization can achieve their goals. |
| What are the four principles of management? | Planning, organizing, leading, and controlling. |
| What is the management process? | Also known as the four principles of management |
| Define planning: | As setting goals and deciding how to achieve them. |
| Define Organizing: | As arranging tasks, people, and other resources to accomplish the work. |
| Define Leading: | Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals |
| Define Controlling: | Monitoring performance, comparing it with goals, and taking corrective action as needed. |
| What are the four levels of management? | Top managers, middle managers, first-line managers, and non-managerial employees. |
| Define Top Managers: | Make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it. (Top of the pyramid). |
| Define Middle Manager: | Implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them. (Ex, Plant, District, and Regional Managers). |
| Define First-Line Manager: | Make short-term operating decisions, directing the daily tasks of non-managerial personnel, who are, of course all those who work directly at their jobs. |
| Define Non-Managerial Employees: | Work alone on tasks or with others on a variety of teams. Make up the bulk of a company's workforce. |
| What is the difference between vertical and horizontal slice of the management pyramid? | Horizontally - Represent the levels of management. Vertically - Represent the organization's department or functional areas. |
| Define Functional Manager: | Manager has one responsibility for just one of the organizational activities. |
| Define General Manager: | Manager is responsible for several organizational activities. |
| What are the three types of organizations? | 1) For Profit Organizations: Making Money 2) Non-Profit Organizations: Offering Services 3) Mutual-Benefit Organizations: Aiding Members |
| What are the three findings of Henry Mintzberg (shadowing CEO and high executive officers)? | 1) Manager relies more on verbal than on written communication 2) A manager works long hours at an intense pace 3) A manager's work is characterized by fragmentation, brevity, and variety. |
| Define Mindfulness: | The awareness that emerges through paying attention on purpose, in the present moment, and nonjudgmental to the unfolding of experience moment by moment. |
| What are the three types of organizations? | 1) For Profit Organizations: Making Money 2) Non-Profit Organizations: Offering Services 3) Mutual-Benefit Organizations: Aiding Members |
| What are the three findings of Henry Mintzberg (shadowing CEO and high executive officers)? | 1) Manager relies more on verbal than on written communication 2) A manager works long hours at an intense pace 3) A manager's work is characterized by fragmentation, brevity, and variety. |
| Define Mindfulness: | The awareness that emerges through paying attention on purpose, in the present moment, and nonjudgmental to the unfolding of experience moment by moment. |
| Define Multitasking: | Divides the mind's attention and actually slows work down. Doing multiple things at the same time. |
| What are the three broad types of roles or organized sets of behavior concluded by Mintzberg? | Interpersonal, informational, and decisional. |
| What is an Interpersonal Role? | Interact with people inside and outside their work units. |
| What are the three interpersonal roles? | Figurehead, leader, and liaison activities. |
| What is an Informational Role? | Managers receive and communicate information with other people inside and outside the organization. |
| What are the three informational roles? | Monitor, disseminator, and spokesperson. |
| What is a Decisional Role? | Managers use information to make decisions to solve problems or take advantage of opportunities. |
| What are the four decision-making roles? | Entrepreneur, disturbance handler, resource allocator, and negotiator. |
| What is a figurehead? | Perform symbolic tasks that represent your organization |
| What is a leadership role? | Responsible for the actions of your subordinates, as their successes and failures reflect on you. |
| What is a liason role? | Act like a politician, work with other people outside your work unit and organization to develop alliances that will help you achieve your organization's goals |
| What is a monitor role? | On constant alert for useful information. Information will prove vital and used to make decisions that can impact the organization.. |
| What is a Disseminator? | Managers disseminate important information to employees as via e-mail and meetings. |
| What is a Spokesperson? | Be a diplomat, put the best face on the activities of your work unit or organization to people outside it. |
| What is an Entrepreneur Role? | Initiate and encourage change and innovation |
| What is a Disturbance Handler Role? | Unforeseen problems that require fixation. Will fix these problems |
| What is a Resource Allocator Role? | Setting priorities about use of resources. |
| What is a Negotiator? | Work with others inside and outside the organization to accomplish your goals. |
| What is a technical skill? | Consist of the job-specific knowledge needed to perform well in a specialized field. |
| What is a conceptual skill? | Consist of the ability to think analytically, to visualize an organization as a whole and understand how the parts work together. |
| What is a human skill? | Consist of the ability to work well in cooperation with other people to get things done. |
| What are Soft Skills? | Interpersonal "people" skills needed for success at all levels. |
| What are some chief skills companies seek in top managers? | Ability to motivate and engage others, communicate, work experience outside the U.S., and high energy levels to meet the demands of global travel and a 24/7 world. |
| What are the three principal skills a good manager needs? | Technical, Conceptual, and Human ability. |
| What is a shared economy? | Collaborative or peer-to-peer marketplaces. |
| What is a Disruptive Innovation? | Process which service or product takes root in simple applications at the bottom of the market & then relentlessly moves up the market, displacing established competitors. |
| Define Competitive Advantage: | Ability of an organization to produce goods or services effectively than competitors do, thereby outperforming them. |
| What are the four areas in which an organization must stay ahead? | 1) Being responsive to customers 2) Innovation 3) Quality 4) Efficiency |
| What is the first law of business? | Take care of the customer |
| Define Innovation: | Finding ways to deliver new or better goods or services. |
| Define E-Commerce: | Electronic Commerce-buying and selling of goods or services over computer networks |
| Define E-Business: | Using the internet to facilitate every aspect of running a business. |
| What is Information Technology Application Skills? | Reflect the extent to which you can effectively use information technology and learn new applications on an ongoing basis. |
| What is Cloud Computing? | Storing of software and data on gigantic collections of computers located away from a company's principal site ("in the cloud") |
| What is Databases? | Computerized collections of interrelated files. |
| What is Big Data? | Stores of data so vast that conventional database management systems cannot handle them, thus requiring supercomputers and sophisticated analysis software. |
| What is Artificial Intelligence (AI)? | Discipline concerned with creating computer systems that stimulate human reasoning and sensation by using robots, natural language processing, pattern recognition, and similar technologies. |
| What is Telecommute? | Working from home or remote locations using a variety of IT tools. |
| What is Video-Conferencing? | Using video and audio links along with computers to let people in different locations see, hear, and talk with one another. |
| What is Project Management Software? | Programs for planning and scheduling the people, costs, and resources to compete a project on time. |
| What is Knowledge Management? | Implementing systems and practices to increase the sharing of knowledge and information throughout the organization. |
| What is Collaborative Computing? | Using state-of-the-art computer hardware and software, that will help people work better together. |
| What are the first Four (4) out of the Seven (7) Challenges a Manager will face? | 1) Managing for Competitive Advantage - Staying ahead of rivals 2) Managing for IT - Dealing with the "New Normal" 3) Managing for Diversity - The Future Won't Resemble the Past 4) Managing for Globalization - Expanding Management Universe |
| What is the last three (3) out of the seven (7) challenges a manager will face? | 5) Managing for Ethical Standards 6) Managing for Sustainability - Business of Green 7) Managing for Happiness and Meaningfulness |
| Define Career Readiness: | Represent the extent to which you possess the knowledge, skills, and attributes desired by employers. |
| Define Resilience: | Ability to bounce back from adversity and to sustain yourself when faced with a challenge. |
| Define Process: | Defined as a series of actions or steps followed to bring about a desired result |
Created by:
DavidMV2014
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