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MGMT 301: Chapter 1

MGMT 301 - Chapter 1 Questions

QuestionAnswer
Define Management? (1) the pursuit of organizational goals efficiently and effectively by (2) integrating the work of people through (3) planning, organizing, leading, and controlling the organization's resources.
Define Efficiency: Attaining the organization's goals. Be resourceful by using people, money, raw materials, and the like wisely and cost effectively.
Define Effectiveness: Regards the organization's ends, the goals. To achieve results, to make the right decisions, and to successfully carry them out so that the organization can achieve their goals.
What are the four principles of management? Planning, organizing, leading, and controlling.
What is the management process? Also known as the four principles of management
Define planning: As setting goals and deciding how to achieve them.
Define Organizing: As arranging tasks, people, and other resources to accomplish the work.
Define Leading: Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals
Define Controlling: Monitoring performance, comparing it with goals, and taking corrective action as needed.
What are the four levels of management? Top managers, middle managers, first-line managers, and non-managerial employees.
Define Top Managers: Make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it. (Top of the pyramid).
Define Middle Manager: Implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them. (Ex, Plant, District, and Regional Managers).
Define First-Line Manager: Make short-term operating decisions, directing the daily tasks of non-managerial personnel, who are, of course all those who work directly at their jobs.
Define Non-Managerial Employees: Work alone on tasks or with others on a variety of teams. Make up the bulk of a company's workforce.
What is the difference between vertical and horizontal slice of the management pyramid? Horizontally - Represent the levels of management. Vertically - Represent the organization's department or functional areas.
Define Functional Manager: Manager has one responsibility for just one of the organizational activities.
Define General Manager: Manager is responsible for several organizational activities.
What are the three types of organizations? 1) For Profit Organizations: Making Money 2) Non-Profit Organizations: Offering Services 3) Mutual-Benefit Organizations: Aiding Members
What are the three findings of Henry Mintzberg (shadowing CEO and high executive officers)? 1) Manager relies more on verbal than on written communication 2) A manager works long hours at an intense pace 3) A manager's work is characterized by fragmentation, brevity, and variety.
Define Mindfulness: The awareness that emerges through paying attention on purpose, in the present moment, and nonjudgmental to the unfolding of experience moment by moment.
What are the three types of organizations? 1) For Profit Organizations: Making Money 2) Non-Profit Organizations: Offering Services 3) Mutual-Benefit Organizations: Aiding Members
What are the three findings of Henry Mintzberg (shadowing CEO and high executive officers)? 1) Manager relies more on verbal than on written communication 2) A manager works long hours at an intense pace 3) A manager's work is characterized by fragmentation, brevity, and variety.
Define Mindfulness: The awareness that emerges through paying attention on purpose, in the present moment, and nonjudgmental to the unfolding of experience moment by moment.
Define Multitasking: Divides the mind's attention and actually slows work down. Doing multiple things at the same time.
What are the three broad types of roles or organized sets of behavior concluded by Mintzberg? Interpersonal, informational, and decisional.
What is an Interpersonal Role? Interact with people inside and outside their work units.
What are the three interpersonal roles? Figurehead, leader, and liaison activities.
What is an Informational Role? Managers receive and communicate information with other people inside and outside the organization.
What are the three informational roles? Monitor, disseminator, and spokesperson.
What is a Decisional Role? Managers use information to make decisions to solve problems or take advantage of opportunities.
What are the four decision-making roles? Entrepreneur, disturbance handler, resource allocator, and negotiator.
What is a figurehead? Perform symbolic tasks that represent your organization
What is a leadership role? Responsible for the actions of your subordinates, as their successes and failures reflect on you.
What is a liason role? Act like a politician, work with other people outside your work unit and organization to develop alliances that will help you achieve your organization's goals
What is a monitor role? On constant alert for useful information. Information will prove vital and used to make decisions that can impact the organization..
What is a Disseminator? Managers disseminate important information to employees as via e-mail and meetings.
What is a Spokesperson? Be a diplomat, put the best face on the activities of your work unit or organization to people outside it.
What is an Entrepreneur Role? Initiate and encourage change and innovation
What is a Disturbance Handler Role? Unforeseen problems that require fixation. Will fix these problems
What is a Resource Allocator Role? Setting priorities about use of resources.
What is a Negotiator? Work with others inside and outside the organization to accomplish your goals.
What is a technical skill? Consist of the job-specific knowledge needed to perform well in a specialized field.
What is a conceptual skill? Consist of the ability to think analytically, to visualize an organization as a whole and understand how the parts work together.
What is a human skill? Consist of the ability to work well in cooperation with other people to get things done.
What are Soft Skills? Interpersonal "people" skills needed for success at all levels.
What are some chief skills companies seek in top managers? Ability to motivate and engage others, communicate, work experience outside the U.S., and high energy levels to meet the demands of global travel and a 24/7 world.
What are the three principal skills a good manager needs? Technical, Conceptual, and Human ability.
What is a shared economy? Collaborative or peer-to-peer marketplaces.
What is a Disruptive Innovation? Process which service or product takes root in simple applications at the bottom of the market & then relentlessly moves up the market, displacing established competitors.
Define Competitive Advantage: Ability of an organization to produce goods or services effectively than competitors do, thereby outperforming them.
What are the four areas in which an organization must stay ahead? 1) Being responsive to customers 2) Innovation 3) Quality 4) Efficiency
What is the first law of business? Take care of the customer
Define Innovation: Finding ways to deliver new or better goods or services.
Define E-Commerce: Electronic Commerce-buying and selling of goods or services over computer networks
Define E-Business: Using the internet to facilitate every aspect of running a business.
What is Information Technology Application Skills? Reflect the extent to which you can effectively use information technology and learn new applications on an ongoing basis.
What is Cloud Computing? Storing of software and data on gigantic collections of computers located away from a company's principal site ("in the cloud")
What is Databases? Computerized collections of interrelated files.
What is Big Data? Stores of data so vast that conventional database management systems cannot handle them, thus requiring supercomputers and sophisticated analysis software.
What is Artificial Intelligence (AI)? Discipline concerned with creating computer systems that stimulate human reasoning and sensation by using robots, natural language processing, pattern recognition, and similar technologies.
What is Telecommute? Working from home or remote locations using a variety of IT tools.
What is Video-Conferencing? Using video and audio links along with computers to let people in different locations see, hear, and talk with one another.
What is Project Management Software? Programs for planning and scheduling the people, costs, and resources to compete a project on time.
What is Knowledge Management? Implementing systems and practices to increase the sharing of knowledge and information throughout the organization.
What is Collaborative Computing? Using state-of-the-art computer hardware and software, that will help people work better together.
What are the first Four (4) out of the Seven (7) Challenges a Manager will face? 1) Managing for Competitive Advantage - Staying ahead of rivals 2) Managing for IT - Dealing with the "New Normal" 3) Managing for Diversity - The Future Won't Resemble the Past 4) Managing for Globalization - Expanding Management Universe
What is the last three (3) out of the seven (7) challenges a manager will face? 5) Managing for Ethical Standards 6) Managing for Sustainability - Business of Green 7) Managing for Happiness and Meaningfulness
Define Career Readiness: Represent the extent to which you possess the knowledge, skills, and attributes desired by employers.
Define Resilience: Ability to bounce back from adversity and to sustain yourself when faced with a challenge.
Define Process: Defined as a series of actions or steps followed to bring about a desired result
Created by: DavidMV2014
 

 



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