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Ch. 12 - Bateman
Management - Ch. 12 Communicating
Question | Answer |
---|---|
Grapevine | Informal communication network. |
Communication | The transmission of information and meaning from one party to another through the use of shared symbols, where the receiver receives it exactly as the sender sends it |
Formal Communication | company has certain guidelines to follow, ex. meeting, memo |
Informal Communication | “Grapvine”, “water cooler” talk, social network |
Perception | What you take in. The process of receiving and interpreting information |
Interpretation | Sense Making |
Filtering | The process of withholding, ignoring, or distorting information |
Schemas | patterns, things that make sense |
Nonverbal communication | tone of voice, mannerism, body language |
Upward communication | info that flows from lower to higher levels in the organization’s hierarchy |
Horizontal communication | info shared among people on the same hierarchical level |
Paraphrasing | ability to repeat back what they just told you |
Language | diff language, acronyms, clichés overloaded of info |
Media richness | degree to which a communication channel conveys information |