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Habit 4 Study guide

Stack name says it all, but Vocabulary/Statements made in Modules 11 and 12.

TermDefinition
Habit 4 Think Win-Win, essential to your meaningful life. Can't win unless others win as well.
Win-Lose "I'll beat you no matter what." High on courage, low on consideration.
Lose-Win "I always get stepped on." Low on courage, high on consideration.
Lose-Lose "If I'm going down, you're going down with me." If ya can't win, no one else can. Revenge way of things. Low on both courage and consideration.
Win-Win "We're going to win together." High in both courage and consideration.
Find out what a deposit is for the other person What you think is a deposit for the other person may in fact be a withdrawal in their mind. You won't know unless you find out.
Do small acts of kindness Another deposit is to treat people with kindness.
Keep Promises Nothing bankrupts the emotional bank account (EBA) faster than to break a serious promise. Be very careful when making promises.
Keep Confidences When someone shares something with you in confidence, keep it that way.
Be loyal to the absent Stick up for people. If you hear someone badmouthing a friend, speak up.
Set clear expectations Don't leave things fuzzy.
Apologize If you're in the wrong, admit it now.
Forgive Learn to forgive and forget so that you don't keep hurting yourself the way you were hurt.
Created by: agarcia62
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