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FOEFCCR Unit 11 MEGA

Problems and Complaints and hotel Reception

QuestionAnswer
argue challenge or debate an idea with the purpose of persuading someone else
apologise to say sorry
appreciate to be thankful for
make a mistake to do something wrong
overcharge to ask for too much money for goods or service
hand in submit school work, submit documentation.
complain to say or write that you are unhappy, or that you do not like something
avoid to stay away from
to resolve a problem to find an acceptable solution to a problem
overcooked cooked too much; dry or burnt
dirty not clean
main course the largest or most important part of a meal
appetizer a small dish of food served before the main part of a meal
beverages drinks
dessert a sweet course served at the end of a meal
desert An extremely dry area with little water and few plants
side order food ordered to eat with the main dish; it usually costs extra
specialty something that someone does particularly well or gives extra attention to
undercooked not cooked enough
raw not cooked
dry that lost humidity totally
chewy food that you have to chew a lot before swallowing it
fresh just made, received, cleaned, or experienced
stale not fresh
polite having good manners
argument verbal confrontation
to be delayed to be late
tardy late, usually for school or an appointment
rare Meat cooked that has a cool red center
medium steak cooked at an intermediate state
well done steak Very warm, brown throughout
order pad block where a waiter writes customer's orders to give to the kitchen
defensive sensitive to criticism
Customer Paying person in a business
Wrong order Different dish from what was ordered.
task a piece of work that needs to be done
hire to contract the services of a professional
manage to control or be in charge of something
booking The formal process of making a reservation
check in to report one's arrival
check out to leave a hotel
bill a document that states the price you have to pay for a product or service
foreign from another country
amenities social courtesies
leisure free time
inquiry an act of asking for information
childcare facility a nursery for young children during the day
disabled person person with a physical or mental impairment
accomodation a place to stay
arrangement The act of putting in proper order
further additional
invoice A form describing the goods or services sold
tidy neat and in good order
to double (up) as to have another use or function as well as the main one
carry out to fulfill or perform
complain to say or write that you are unhappy
complaint verbal expression of a problem , especially for bad service.
fill in to complete a field in a form
fill out to complete all the form
within inside
field an open space
Ph.D. Doctor of Philosophy
professor a teacher at a university
surname family name
canister a container for holding dry foods
B&B Bed and breakfast
brochure pamphlet
well-being harmony of body and spirit
indoor inside a house or building
outdoor outside, in the open air
complimentary free
multilingual able to speak several languages
lift elevator
luggage baggage
roof the top of a house
ceiling the top of a room
surcharge a charge added to the usual cost
housekeeping cleaning service to the room
housekeeper someone employed to do domestic work
sewing kit a packet with the necessary elements for sewing
toiletries Personal care products
makeup cosmetics
to shave to cut facial or body hair
around the clock all day and all night
in stock products in existence
items things
to assess a charge to include an extra charge in your bill
replenish refill
assortment variety
key card a plastic card that opens a hotel room
Created by: Tetramegistus
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