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Human Behavior Ch1-8

categories of NASW ethical standards include responsibilities to clients colleagues practice settings professionals the social work profession broader society
NASW 6 core values service social justice dignity and worth of the person importance of human relationships integrity competence
empowerment the process of increasing personal, interpersonal, or political power so that individuals can take action to improve their life situations
3 facets of human rights political and human freedom adequate standard of living rights on a global level where everyone is entitled to a social and international order in which human rights are realized
social forces are values and beliefs held by people in the social environment that are strong enough to influence people's activities, including how the government is structured or restricted.
economic forces are the resources that available, how they are distributed, and how they are spent.
political forces are the current governmental structures, the laws to which people are subject, and the overall distribution of power among the population.
community a number of people who have something in common that connects them in some way or distinguishes them from others.
group is at least two individuals gathered together because of some common bond, to meet members' social and emotional needs, or to fulfill some mutual purpose. ex, study groups, neighborhood groups, recreational groups.
input is the energy, information, or communication flow received by other systems.
output is what happens to input after it's gone through and been processed by some system.
interface is the point where two systems come into contact with each other, interface, or communicate, ex. individuals, families, groups, organizations, communities.
equifinality is the notion that there are many different means to achieve the same end
ecological living interactions
adaptation is the capacity to adjust to surrounding environmental conditions. ( it implies an ongoing process of change)
stressor is a demand, situation, or circumstance that results in physiological and/or emotional tension, in other words stress.
engagement establishing a relationship with the client
assessment identifying the clients needs and their resources available
planning identifying goals and ways to implement them
intervention is the actual doing and implementing the plan
evaluation is appraising the effectiveness of the plan and implementation of the plan
termination is the ending of the relationship with the client
follow-up is checking on the client and how they are functioning after the termination
group context social exchange theory stresses the importance of the individual within the
rewards and costs social exchange is interpersonal interaction which involves
learning theory provides a framework for understanding how behavior develops or is learned
learning theory focuses on individual members not the group members not the group as a unit
respondent conditioning the elicitation of behavior in response to a specific stimuli
modeling the learning of behavior by observing another individual engaging in that behavior
operant conditioning a type of learning in which behaviors are altered primarily by regulating the consequences which follow them
cognitive behavioral theory combines learning and cognitive theory. people can make positive changes in their lives , problematic behavior is the focus of change and cognition, emotions, and behavior interact and communicate with each other
psychoanalytic theory emphasizes the impact of early life experiences and current feelings and behavior which it uses to explain behaviors in the present
group functioning how group members act in their early life usually within their family, emotional reactions to each other and the leader, distorted perceptions members have of each other and events because of forces in their own personality.
system theory 4 primary objective integration, pattern maintenance, goal attainment, adaptation.
pattern maintenance the means by which the group adheres to its basic processes and procedures.
task groups is a collection of people that use group dynamics to solve problems, develop ideas, create plans, and achieve goals.
administrative groups various clusters of supervisors and managers organized to maintain and improve agency functioning
committee a group of persons delegated to consider, investigate, take action on, or report on some matter.
board of directors an administrative group authorized to formulate the organizations mission, objectives, and policies, in addition to overseeing the organization's ongoing activities.
six types of treatment groups therapy, support, educational, growth, socialization, self-help groups
5 ways social action groups are used increasing understanding, inspiring others, consciousness raising, providing mutual support, using cooperation
scientific management developed by Frederick Taylor when management and employees shared a hostile relationship. jobs and tasks should be studied scientifically. workers should be chosen on a scientific basis everyone works together following standardized procedure.
administrative theory of management developed by henry Fayol based on six basic principals. division of work managerial authority and worker responsibility centralization of authority delegation of authority unity of command \(one supervisor) unity of direction to keep consistent goals
theoryX views employees as being incapable of much growth and that employees must be controlled
theory Y employees abilities and sees them as wanting to grow and develop. based on internal rewards
primary settings social work is the main or primary profession
secondary setting variety of professional staff
mission statements identify an organizations basic goals
objectives are relevant attainable, measurable, with time ;limited ends.
resources social service agencies must have financial resources government, a private agency or foundation, insurance payments, grants/contracts, fundraising/contributions from individuals or corporations.
TANF temporary assistance for needy families limit is 5 years
organizational culture expectation for performance, communication, dress, management style
organizational structure set of formal tasks, reporting relationships, and systems design to ensure the work is done correctly
political diagnosis assess the location of power within a company with organizational charts interviewing employees or coalitions
various supervisor functions administrative educational responsibilities range of other functions
management attainment of organizational goals in an efficient and effective manner through planning organizing leading and controlling organizational resources
machine typical bureaucrat who takes on the orientation of the bureaucracy
social services organizations frequent problems vagueness of process, impersonal behavior, lack of rewards/recognition, agency policy and worker discretion, traditions/unwritten rules
total quality management TQM empowers direct service workers
seven sins of service apathy, brush off, coldness, condescension, robotism, rule book, runaround.
Created by: mawmawG