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HCP103 final review
| Question | Answer |
|---|---|
| Which of the following are the major filing systems used in the health care setting? | -subject -alphabetic -numeric |
| Which of the following USPS mailing services should the medical assistant select when mailing routine orient records to the insurance carrier? | Standard mail |
| The medical assistant should stamp checks with the restrictive endorsement “for deposit only” to prevent: | Loss or theft |
| Checking for and repairing damaged documents is part of what step in the filing process? | Conditioning |
| The purpose of records management includes which of the following? | -classifying -storage -arranging |
| Which of the following types of appointment scheduling would be the best method for an office with standard hours, multiple practitioners, and accommodating work-in appointments? | Wave |
| The post office returns a patients bill to the clinic with the notation “address unknown.” Which of the following steps are appropriate in handling this situation? | -document that postmark date -verify the mailing address on the file in the clinic database -prepare a new envelope with the corrected address and new postage |
| A patient calls the pediatricians office very upset because her child is vomiting and has a temperature of 103.3 degree F. The medical assistant should: | Schedule a same day work-in appointment |
| The medical assistant is scheduling new patients for an office with three physicians and two nurse practitioners. The office policy is for patients to arrive 30-45 min prior to their appointment to complete history forms. Which of the following is the mos | Time- specified scheduling |
| A filing system that organizes items chronologically for action when the date arrive is called: | Tickler file |
| An insurance company that sells or administers an insurance contract is also known as the: | Carrier |
| Which of the following insurance programs covers active duty military personnel? | TRICARE |
| Who of the following is most eligible to Medicaid? | Persons receiving supplemental security income for the aged and disabled. |
| An insurance policy clause that restricts the overpayment of benefits when an insured has more than one policy is called: | Coordination benefits |
| Which of the following is funded by both federal and state revenues? | Medicaid |
| Which of the following is the universal form? | CMS-1500 |
| The purpose of medical coding includes: | - tracking diseases - providing comparable data for research - classifying diseases |
| All of the following coding systems are associated with medical procedures except: | ICD-10-CM |
| The ICD of ICD-10-CM stands for | International classification of diseases |
| CPT codes consists of: | 5 digits |
| HCPCS are level | 2 codes |
| In most cultures in the US, when a medical assistant is speaking with a patient, making direct eye contact encourages: | Open communication |
| Communication is best defined as: | Process of sharing meaning |
| Anything that interferes with the communication process is best described as: | Noise |
| The objective of therapeutic communication includes: | - providing comfort - indicating that patients are important - communicating technical information in a form the patient can understand |
| Which of the following may create communication barriers? | - use of jargon - embarrassment |
| Reasons patients may be reluctant to ask that instructions be repeated include: | - fear - bewilderment - embarrassment |
| What is the proper term describing when a patient is advised about the possible consequences of both having and not having a medical procedure? | Informed consent |
| Commitment to privacy, continuity of care, advance directives, and the authority to refuse treatment are granted according to which of the following? | The patients bill of rights |
| Law developed and enforced by the government agencies best describes: | Administrative law |
| In order for consent to be informed, which of the following elements should be present? | - the patients condition - purpose of the proposed treatment - risks and benefits of the proposed treatment |
| Which of the following describes the omission of care when one had the duty to provide such care? | Nonfeasance |
| Which of the following is considered an intentional tort? | Defamation |
| The AMA code of ethics subscribed to which of the following general principles? | - confidentiality - respect for persons - work within ones scoop of practice |
| A standard or principle that guides our behavior regarding what is right and what is wrong is a: | Moral |
| An obligation to act in a certain way is a | Duty |
| Telling the truth best defines: | Veracity |
| Which of the following documents is also called an advanced directive? | Living will |
| The transferring of information from one financial record to another is called ______ | Posting |
| An individual record of all charges, payments and adjustments is called a ____ | Ledger |
| The amount a patient must pay at the time of each office visit, emergency room visit, pharmacy or any outpatient service is called a ____ | Copayment |
| Which HCPCS Level II codes are temporary codes for procedures, services, and supplies? | G code |
| Upcoding can result in: | Serious fines and penalties |
| When coding, the primary reason for the office visit is listed first, and other reasons are listed in what order? | Order of importance |
| Who published current procedural terminology (CPT)? | American Medical Association |
| The evaluation and management codes are divided into categories of provider services. | 19 |
| Repeating what a patient says, checking for understanding is called _____ | Mirroring |
Created by:
Irene Garnica-Aguilar