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RAD 122 - PP Unit 4

PowerPoint Q and A

QuestionAnswer
Name the three levels on which Quality is determined. Papp p2 1. Expected quality - expectation of patient 2. Perceived quality - (perception of patient) 3. Actual quality - (objective/statistical)
Describe Expected Quality services, heavily influenced by outside sources, IE word of mouth
Describe Perceived Quality. highly subjective and difficult to measure - very individual based on care received
Describe Actual Quality mandates and standards - patient evaluations that measure tech performance (surveys, phone calls, mail cards) = DATA
Describe a brief history of quality management and important figures. 1860 - Florence Nightingale - systematic approach to analyse mortality rates Dr. E Codman - END RESULT IDEA 1900 - Frederick W Taylor (Scientific Mgmt - planning, sep tasks) 1980 - Deming/Juran - Quality Improvement - Combo QC and mgmt philosophy
What was the value of the change from Scientific Mgmt to Quality Improvement? Deming/Juran combined QC with managment philosophy to save money and increase efficiency and quality of care. 1992 - TJC wrote Accreditation Manual for hospitals inspired by D/J
What is the Radiation Control for Health and Safety Act - 1968? AGENCY - Bureau of Rad Health (BRH) now called Natl Center for Devices and Rad Health SUMMARY - Recommendations for QA Programs in Diagnostic Rad facilities
What is the Consumer-Patient Radiation Health and Safety Act - 1981? FEDERAL LAW; AGENCY - Federal Govt - no penalties for non-compliance SUMMARY - rad techs, reduce repeats, ARRT is working to get all 50 states onboard, 37 currently
What is the Consumer Assurance of Radiology Excellence Act - 2000? CARE BILL Renamed - Consistency, Accuracy, Responsibility and Excellence in Medical Imaging and Radiation Therapy bill SUMMARY - mandates educational training for techs performing imaging procedures
What is the Medicare Improvements for Patient and Providers - 2008? AGENCY - federal govt SUMMARY - must be accredited to receive funding from the federal government
What is OSHA? AGENCY - Federal Govt USDL SUMMARY - enforce standards, Tier 1 and Tier 2
What is the Safe Medical Devices Act - 1990? Law AGENCY
What is the Health Insurance Portability and Accountability Act (HIPPA) - 1996?
What is the American Recovery and Reinvestment Act - 2010? increase health care insurance coverage for all Americans as well as reduce cost of healthcare
What is The Joint Commission? Formerly known as the Joint Commission for the Accreditation of Healthcare Organization
Describe Quality Assurance (QA). Papp p 9; an all-encompassing mgmt program used to ensure excellence in healthcare through the systematic collection and evaluation of data
Describe Quality Assessment the measurement of level of quality at some point in time with no effort to change or improve the level of care
Created by: Larobbins
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