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Habit 4 study Guide

TermDefinition
'"win-lose" "im going to beat you no matter what". Someone has to win and someone has to lose
"lose-Win" " I always get stepped on" having a "poor me" mentailty. "i always lose and they always win"
"lose-lose" "if im going down, youre going down with me"
"win-win" "we're going to win together"
'make deposits in other peoples "Emotional Bank Accounts" deposit acts of kindness and helpfulness into others Emothional Bank Accounts and avoid "withdrawls"
Do small acts of kindness treating people with kindness is considered a deposit
keep promises nothing bankrupts an "EBA" more than breaking promises
keep confidences When someone shares something with you in confidence, keeop it that way.
Be loyal to the absent Avoid gossiping about someone behind their back
set clear expectations be upfront about what you are asking someone to do or being asked to do then follow through on whats expected
apologize if youre in the wrong, admit it. making excuses instead of making things better turns into an even bigger withdrawl
forgive learn to forgive and forget so that you dont keep hurting yourself the way you were once hurt
Created by: tylerpierce
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