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Habit 4 Study Guide

QuestionAnswer
Win-Lose If your high on courage and low on consideration, you're always trying to get ahead of peters or be better than other people. You can't win unless other people lose.
Lose- Win If you're low on courage and high on consideration, you're insecure. Your not brave enough to stick up for yourself.
Lose-Lose If you can't win, nobody wins. You get revenge.
Win-Win You're ready to walk away before someone loses- including yourself. Balancing courage and Consideration is the way to help others feel good and for you to feel good too.
Courage and Consideration Matrix Top left: win-lose Top Right: Win-win or no deal Bottom left: lose-lose bottom right: Lose-win
Bottom right corner High in consideration but low in courage. Eager to please and reluctant to stand up for yourself
Bottom left corner You're low in courage and consideration. You don't care if other people lose nor do you have the courage to stand up for yourself.
Upper left corner Low in consideration and high in courage. You're bold but cold and unsympathetic, inconsiderate and unkind. You want to get ahead, be the best and rise above even if it means stepping on someone else to get there.
upper right corner Where you want to be- high in both consideration and courage. you go for win win or no deal. You're ready to walk away before someone loses.
Find out what a Deposit is for the other people What you think is a deposit for the other person may in fact be a withdrawal in their mind. You won't know unless you find out
Do small Acts of kindness A second deposit is to treat people with kindness. the opposite - the withdrawal-- is to be unkind, discourteous and disrespectful. Clearly there are times to hold back but if you want to make friends, do the little kindnesses
Keep Promises Nothing bankrupts the EBA faster than to break a serious promise. thats why its so important to make good on your word
Keep confidences When someone shares something with you in confidence, keep it that way. Be careful about what you spread about other people on social media
Be loyal to the absent Avoid gossiping and back biting. If you badmouth someone the people listening to you will wonder if you're doing the same to them behind their backs.
Set clear Expectations Don't leave things fuzzy. then follow through on whats expected
Apologize If you're in the wrong, admit it now. Don't wait. Some people refuse to say they're sorry until the other people apologies, or they make up excuses for their behavior.
Forgive Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt, Don't let yesterday hold your tomorrow hostage.
Created by: fwisner