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Habit 4

QuestionAnswer
Win-Win We're going to win together
Lose-Win I always get stepped on
Win-Lose I'm going to beat you no matter what
Lose-Lose If I'm going down, you're going down with me
Win-Win Main Point building relationships with people by working for their benefit while you are working for your own benefit
Make deposits in other's Emotional Bank Account Main Point The key to making friends is to deposit acts of kindness and helpfulness in their EBA (and avoid making withdraws)
Find out what a deposit is for the other person What you think is a deposit other person might think it's withdraw in their mind
Deposit small acts of kindness
deposit keep promises
Deposit Keep Confidences
Deposit Be loyal to the absent
Deposit Set clear expectations
Deposit Aplogize
Deposit Forgive
Popular Psychology sets

 

 



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