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Habit 4

Habit 4 Flashcards

TermDefinition
Win-lose "I am going to beat you no matter what"
Lose-win "I always get stepped on"
Lose-Lose "If I am going down, you are going down with me"
Win-Win "We're" going to win together
Consideration and Courage You want to be high in both courage and consideration. YOu go for win-win or no deal.
Emotional Bank Accounts (EBA) The key to making friends is to deposit acts of kindness and helpfulness in their EBA and avoid making withdrawals.
EBA deposits *Seek to understand what a deposit/withdrawal for them *show kindness, courtesy and respect *keep promises *Be loyal to the absent *set clear expectations *apologize *forgive
Created by: bubbapaukert
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