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Habit 4 Study Guide

Flash Cards - Tekeema Oliver

QuestionAnswer
True or False: Helping others to win is just as important as your own win. True
"I'm going to beat you no matter what." Is this an example of Win-Lose, Lose-Win, Lose-Lose, or Win-Win? Win-Lose
"I always get stepped on" Is this an example of Win-Lose, Lose-Win, Lose-Lose, or Win-Win? Lose-Win
"If I'm going down, you're going down with me." Is this an example of Win-Lose, Lose-Win, Lose-Lose, or Win-Win? Lose-Lose
"We're going to win together." Is this an example of Win-Lose, Lose-Win, Lose-Lose, or Win-Win? Win-Win
People who think Win-Win or No Deal live by which two principles? Courage and Consideration
What does EBA stand for? Emotional Bank Account
When you do something to help a relationship, it is called a: Deposit
When you do something that hurts a relationship, it is called a: Withdrawal
True or False: Everything that you consider a deposit is also a deposit for other people. False
Treating people with______________________ is an example of a deposit. Kindness
Breaking a ____________________ is an example of a withdrawal. Promise
Keeping ____________________ or keeping the secrets shared with you is an example of a deposit. Confidences
An example of a deposit is being loyal to the _______________, or a friend who is not present when someone is badmouthing them. Absent
Setting clear__________________ and following through is an example of a deposit. Expectations
If you're in the wrong, you should always ____________________. Apologize
Forgive and _____________________. Forget
Created by: toliver5