Save
Busy. Please wait.
Log in using Clever
or

show password
Forgot Password?

Don't have an account?  Sign up 
Sign up using Clever
or

Username is available taken
show password

why


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.


Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't know
Remaining cards (0)
Know
0:00
share
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

Chapter 9

Client Care, Chapter 9, Pivot Point Esthetics

TermDefinition
Greeting, Ask/Analyze/Asses, Agreement, Delivery, Completion 5 Phases of Service
Greeting Phase Establish Rappaport
Ask, Analyze, Asses Phase Determine wants and needs. Offer professional advice.
Agreement Phase Clarify Expectations.
Delivery Phase Perform treatment/services
Completion Phase Ask for feedback, re-book, home care and retail sales
Key pieces of a Client Consultation form Personal Information, Medical history, Personal Skin Evaluation, Professional Skin Evaluation , Treatment record
Client Consultation Form Form that gives the esthetician an overview of what the client may be using at home, what their skin concerns are and what treatments have been used in the past.
Allergen Substance or ingredient likely to cause an allergic reaction.
Environmental allergens Pollen, mold, animal dander and saliva, food, etc. Clients with these can often show increased sensitivity to products and stimulation of the skin.
Oral Antibiotics Can create dryness and increased sensitivity.
Steroids Thins the skin and create increased sensitivity.
Accutane and Vitamin A (such as Retin A, Renova, and Adapalene) Clients who are being treated with this should not receive treatments that include chemicals, harsh exfoliants, waxing or excess steam.
Pregnant These clients should be treated with care and should never receive treatments that include electricity.
Heart conditions/high blood pressure Avoid electrical current. Treatments that increase body temperature and promote circulation should also be avoided.
Epilepsy, Pacemakers, Joint replacements, prosthetics, metal plates and pins These clients should never receive treatments with electricity.
Smoking Robs nutrients and oxygen from the skin.
Exercise Promotes a healthy body and skin by increasing circulation and promoting detoxification.
Treatment Record Allows esthetician to document specifics such as current treatments, products and noticeable changes in skin for each visit.
Home Care Accounts for 80% of the condition of clients skin.
Retail sales Generally accounts for 15-30% of service dollars.
Follow up calls Recommended to be done within 72 hours of service. Allows client to express dissatisfaction and gives the esthetician chance to learn how to improve.
Created by: BBSchool
 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!

"Know" box contains:
Time elapsed:
Retries:
restart all cards