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Habit 4 Study Guide

Module 12 Make Deposits In Other People's Emotional Bank Account (EBA)

QuestionAnswer
Making deposits (EBA) Key to making friends is to deposit acts of kindness into their Emotional Bank Account ( making no withdrawals)
Find out what deposit is needed The deposit you think someone might need might actually be what they need.
Do small acts of kindness Treat people with kindness A withdrawal would to be unkind and disrespectful
Keep promises Breaking promises breaks the EBA faster than anything else
Keep confidences When someone shares something in confidence you have to keep it that way
Be loyal to the absent Avoid gossiping or back talking
Set clear expectations Don't let things get fuzzy Follow through on what is expected
Forgive Learn to forgive and to forget so you don't keep hurting yourself the way you were hurt.
Created by: waidner362
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