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Management Skills

QuestionAnswer
What is our most important resource? Personnel
When faced with a problem, a supervisor should first do what? Identify the problem.
_____________ is one of the most important jobs for supervisors. Setting goals
Identify two categories of resources Personnel Equipment
Describe process of making personnel deployments Consider facility needs Consider staff experience and abilities
List 5 steps in problem solving process 1. Identify the problem 2. Gather information 3. Develop options 4. Trial solutions 5. Implement solutions
State 3 background questions for goal setting 1. What are current objectives? 2. How can my shift make better contributions towards goals? 3. Is my shift doing anything that doesn't contribute to these goals?
Identify 5 steps in the goal setting process 1. Set obtainable goals 2. Make flexible plans 3. Include elements beyond your control 4. State expectations in clear terms 5. Align plans with management objectives
List two performance checks in the goal setting process 1. Set sub goals 2. Have deadlines
Created by: Wmbarry
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