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Management Skills
Question | Answer |
---|---|
What is our most important resource? | Personnel |
When faced with a problem, a supervisor should first do what? | Identify the problem. |
_____________ is one of the most important jobs for supervisors. | Setting goals |
Identify two categories of resources | Personnel Equipment |
Describe process of making personnel deployments | Consider facility needs Consider staff experience and abilities |
List 5 steps in problem solving process | 1. Identify the problem 2. Gather information 3. Develop options 4. Trial solutions 5. Implement solutions |
State 3 background questions for goal setting | 1. What are current objectives? 2. How can my shift make better contributions towards goals? 3. Is my shift doing anything that doesn't contribute to these goals? |
Identify 5 steps in the goal setting process | 1. Set obtainable goals 2. Make flexible plans 3. Include elements beyond your control 4. State expectations in clear terms 5. Align plans with management objectives |
List two performance checks in the goal setting process | 1. Set sub goals 2. Have deadlines |