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Habit 4 Study Guide

Think Win-Win

To be win-win, you must balance what? Courage and consideration
Example of win-win outcome is best for both parties or no deal (considerate of others and the wanting the best outcome for all)
Example of win-lose you win, but everyone else loses (stop at nothing to win)
Example of lose-win let people walk on you so they win, but you lose
Example of lose-lose if you are failing at something, you choose to take others down with you
Best way to make friends make deposits in their emotional bank accounts (EBA)
2 Rules of making a deposit 1. deposit only good if other person sees it as a deposit 2. it can take one or more deposits to make up for one withdrawal
Good deposits keep confidence, keep promises, be loyal, apologize, forgive
Withdrawals broken promises, lies, distrust, hurtful words
Created by: kthomas12