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Habit 4

Think Win-Win

Jennifer
Win-Win What you do in life is up to you, but helping others to win is just as important as your own win.
Win-Lose If you are high on courage and low on consideration, you're always trying to get ahead of others or be better than other people. You can't win unless other people lose
Lose-Win If you are low on courage and high on consideration, you're insecure. You're not brave enough to stick up for yourself.
Lose-Lose If you can't win, nobody wins. You get revenge.
Make Deposits in other people's emotional bank account The key to making friends is to deposit acts of kindness and helpfulness in their EBA and avoid withdrawals
Find Out what a deposit is for the other person What may be a deposit for the other person may be a withdrawal in their mind. You won't know unless you find out.
Do small acts of kindness Treat people with kindness. If you want to make friends, do the little kindnesses
Keep Promises It is important to make good on your word and be very careful before using the words "I promise" or "I commit"
Keep Confidences When someone shares something with you in confidence, keep it that way.
Be Loyal to the Absent Avoid gossiping or backbiting. If you badmouth someone, the people listening to you will wonder if you're doing the same to them behind their back.
Set Clear expectations Don't leave things fuzzy. Set clear expectations and follow though on what is expected.
Apologize If you are wrong, admit it now. Don't wait.
Forgive Learn to forgive and forget so that you don t keep hurting yourself the way you were hurt.
Rules for making deposits 1. A deposit is only a deposit if the person sees it as a deposit 2. It can take one or more deposits to make up for one withdrawl.
Created by: jjohnosn
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