Save
Busy. Please wait.
Log in with Clever
or
show password
Forgot Password?
Don't have an account?  Sign up 
Sign up using Clever
or
Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't Know
Remaining cards (0)
Know
0:00
edit
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

Org Behaviour Ch9

TermDefinition
group - 2 or more individuals interacting and interdependent, who have come together to achieve particular objectives
formal group - designated work group defined by an organization's structure
example of a formal group - 6 members of an airline flight crew
informal group - group that is neither formally structured nor organizationally determines; such a group appears in response to the need for social contact
example of an informal group - 3 employees in different departments who regularly have lunch together
command group - group composed of the individual's who report directly to a given manager
example of a command group - audit head and his 5 associates
task group - people working together to complete a job task
interest group - people working together to attain a specific objective with which each is concerned
example of an interest group - employees banding together for better work conditions
friendship groups - people brought together because they share 1 or more common characteristics
example of a friendship group - 2 people like the same band
social identity theory - perspective that considers when and why individuals consider themselves members of a group
in-group favoritism - perspective in which we see members of our in-group as better than other people, and people not in our in-group as all the same
characteristics that make social identity important to a person - 1. similarity 2. distinctiveness 3. status 4. uncertainty reduction 5 stage group development model -
5 distinct stages groups go through: forming, storming, norming, performing, and adjourning
forming stage - first stage in group development, characterized by much uncertainty (testing the waters, what is the purpose of the group?, etc)
storming stage - characterized by intragroup conflict (accept existence of group but resist constraints, conflict over who controls group)
norming stage - characterized by close relationships and cohesiveness (common set of expectations with group behavior)
performing stage - during the stage the group is fully functional (less getting to know and more performing task on hand)
adjourning stage - final stage, characterized by concern with wrapping up activities rather than task performance
punctuated-equilibrium model - set of phases temporary groups go through that involve transactions between inertia and activity
role - set of expected behavior patterns attributed to someone occupying a given position in a social unit
role perception - individual's view of how he or she is supposed to act in a given situation
role expectations - how others believe a person should act in a given situation
psychological contract - unwritten agreement that sets out what management expects from an employee and vice versa
role conflict - situation in which an individual is confronted by divergent role expectations
norms - acceptable standards of behavior within a group that are shared by the group's members
performance norm - provides explicit cues to how hard members should work, how to get job done, etc
example of the appearance norm - dresscode
example of social arrangement norm - with whom to eat lunch with
example of the resource allocation norm - distribution of resources like pay/equipment
reference groups - important groups to which individuals belong or hope to belong and with whose norms individuals are likely to conform
conformity - adjustment of one's behavior to align with the norms of the group
deviant workplace behavior - voluntary behavior that violates significant organizational norms, and in doing so, threatens the well being of the organization and its members
example of production deviant behavior - leaving early, wasting resources
example of political deviant behavior - blaming coworkers, showing favoritism
example of property deviant behavior - sabotage, stealing from organization
example of personal aggression deviant behavior - verbal abuse, sexual harassment
status - socially defined position or rank given to groups or group members by others
status characteristics theory - theory that states that differences in status characteristics create status hierarchies within groups
sources status derives from - 1. power person wields over others 2. person's ability to contribute to a group's goals 3. individual's personal characteristics
social loafing - tendency for individuals to expend less effort when working collectively than when working individually
cohesiveness - degree to which group members are attracted to each other and motivated to stay in group
strengths of group decision making - more complete information and knowledge, increased diversity of views, increased acceptance of a solution
weaknesses of group decision making - time consuming, conformity pressures, dominated by 1 or few members, ambiguous responsibility
group think - phenomenon in which the norm for consensus overrides the realistic appraisal of alternate courses of action
groupshift - change in decision risk between a group's decision and and individual decision that a member within the group would make
interacting groups - typical groups in which members interact with each other face to face
brainstorming - idea generation process that specifically encourages any and all alternatives while with holding any criticism of those alternatives
nominal group technique - group decision making method in which individual members meet face to face to pool their judgments in a systematic but independent fashion
electronic meething - meeting in which members interact on computers, allowing for anonymity of comments and aggregation of votes
Created by: poolguy84
Popular Management sets
Principles of Management
Study cards for PMP Exam
7 LvL CDCs taken from CDC Vol 1 and 2
Describe different decision making models
Competencies for Principles of Management
OBC 1
Key terms and definitions
Uses of Research
Data Quality and Management
Accurate Research Design
Analytical Decision Making
Chapters 6-10

 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!
"Know" box contains:
Time elapsed:
Retries:
restart all cards