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Module 4 Study Guide

Think Win-Win

QuestionAnswer
What is a Win-Lose Statement? "I'm going to beat you no matter what."
What is a Lose-Win Statement? "I always get stepped on."
What is a Lose-Lose Statement? "If I'm going down, You're going down with me."
What is a Win-Win statement? "We're going to win together."
What is high in consideration and low in courage? Lose-Win
What is low in courage and low in consideration? Lose-Lose
What is low in consideration and high in courage? Win-Lose
What is high in consideration and high in courage? Win-Win or NO DEAL
What does EBA stand for? Emotional Bank Account
What is a Deposit? Doing something for someone that helps a relationship
What is a Withdraw? Do something that hurts a relationship
What are the two key roles for making deposits? 1. A deposit is only a deposit if the other person sees it as a deposit. 2. It can take up to one or more deposits to make up for a single withdraw.
Created by: Sinquefield
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