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Habit 4
Think Win-Win
Term | Definition |
---|---|
Win-Lose | High on Courage, and low on Consideration. "I'm going to beat you no matter what." |
Lose-Win | Low on Courage, and high on Consideration. "I always get stepped on." |
Lose-Lose | Low on Courage, and low on Consideration. "If I'm going down, you're going down with me." |
Win-Win or No Deal | High on Courage, and high on Consideration. :We are going to win together." |
Consideration | Thoughtful or sympathetic regard for others. |
Courage | Facing up to one's fears, or having strength during a great circumstance. |
Emotional Bank Account (EBA) | Thinking about your friendship/relationship as a bank account in which you can make deposits or withdraw's, but in this case they are emotional. |
Deposit | When you do something that helps the friendship/relationship. Different for everyone. |
Withdraw | When you do something that hurts the friendship/relationship. |
Small Acts of Kindness | Type of deposit in which you treat people with kindness. The withdraw is the opposite, in which you are unkind to people. |
Keep Promises | Broken promises is the fastest way to bankrupt an EBA. |
Keep Confidences | When someone shares something with you in confidence, keep it that way. |
Be Loyal to the Absent | Avoid gossiping or backbiting. |
Set Clear Expectations | Be clear with what you expect, then follow through on what's expected. |
Apologize | If you're in the wrong, admit it now. If you wait or make excuses, the potential for ruining the EBA is greater. |
Forgive | Learn to forgive and forget so you don't keep hurting yourself the way you were hurt. |