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Habit 4

Think Win-Win

TermDefinition
Win-Lose High on Courage, and low on Consideration. "I'm going to beat you no matter what."
Lose-Win Low on Courage, and high on Consideration. "I always get stepped on."
Lose-Lose Low on Courage, and low on Consideration. "If I'm going down, you're going down with me."
Win-Win or No Deal High on Courage, and high on Consideration. :We are going to win together."
Consideration Thoughtful or sympathetic regard for others.
Courage Facing up to one's fears, or having strength during a great circumstance.
Emotional Bank Account (EBA) Thinking about your friendship/relationship as a bank account in which you can make deposits or withdraw's, but in this case they are emotional.
Deposit When you do something that helps the friendship/relationship. Different for everyone.
Withdraw When you do something that hurts the friendship/relationship.
Small Acts of Kindness Type of deposit in which you treat people with kindness. The withdraw is the opposite, in which you are unkind to people.
Keep Promises Broken promises is the fastest way to bankrupt an EBA.
Keep Confidences When someone shares something with you in confidence, keep it that way.
Be Loyal to the Absent Avoid gossiping or backbiting.
Set Clear Expectations Be clear with what you expect, then follow through on what's expected.
Apologize If you're in the wrong, admit it now. If you wait or make excuses, the potential for ruining the EBA is greater.
Forgive Learn to forgive and forget so you don't keep hurting yourself the way you were hurt.
Created by: smcgovern