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Habit 4

Think Win Win

QuestionAnswer
#1 Key Active Listening Skill Be Attentive
#2 Key Active Listening Skill Ask Open ended Questions
#3 Key Active Listening Skill Ask Probing Questions
#4 Key Active Listening Skill Request Clarification
#5 Key Active Listening Skill Paraphrase
#6 Key Active Listening Skill Be attuned to and reflect feelings
#7 Key Active Listening Skill Summarize
How to Start Making a Deposit in Other People's Emotional Bank Accounts (EBA)? Find out what a deposit is for the other person
Making a Withdrawal from a EBA is being discourteous. What is the deposit into the EBA? Do small acts of kindness.
Making a Withdrawal from a EBA is not making good on your word. What is the deposit into the EBA? Keeping Promises.
Making a Withdrawal from a EBA is revealing other people's secrets. What is the deposit into the EBA? Keep Confidences.
Making a Withdrawal from a EBA is gossiping. What is the deposit into the EBA? Be loyal to the absent.
Making a Withdrawal from a EBA is being flaky. What is the deposit into the EBA? Set Clear Expectations.
What is the deposit into the EBA that helps both parties move forward quicker? Forgive Apologize
What are the 2 Rules for making Deposits in the EBA? The other person must see it as a deposit. It can take one+ deposits to repair a withdrawal.
Created by: psmith15
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