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Car Man 1.01-1.02

TermDefinition
The ability to recognize and manage emotions in ourselves and others. EQ
Is a person’s ability to learn and understand Cognitive Ability
How well do you know your own emotions include your moods and behavioral tendencies Awareness of Emotions
Awareness of your strengths, weaknesses, and limitations. Accurate Self Assessment
Being able to control you emotions Self Control
Adjusting to new and changing situations Adapatability
Being Optimistic Positive Attitude
understanding the feelings, thoughts, and experiences of another person Empathy
Being willing to help others Service
Listen carefully and use words and body language to accurately reflect your thoughts and feelings. Effective Communication
A system to classify jobs into job categories, interest clusters, or work personality environments. Holland Codes
The ability to manage your feelings, words, and actions Self Control
Gestures, facial expressions, posture, eye contact, and any other nonverbal communication. Body Language
Otherwise known as reconciliation; A clash between hostile or opposing elements, ideas or forces Conflict resolution
You must be willing to make concessions in order to end the dispute Both sides must be willing to let go of something they want Compromise
Involvement of a neutral 3rd party person to try to seek an agreeable end to the dispute. Mediation/Arbitration
"hands off" leadership style because the leader provides little or no direction to the followers. Laissez Faire
The leader is the only one with the expertise to bring the task to completion. Authoritative/Autocratic
people have a more participatory role in the decision making process. One person retains final say over all decisions but allows others to share insight and ideas Participatory/Democratic
Created by: CoachKDubb
Popular Management sets

 

 



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