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Section 8: Quality management

Quality management A discipline for ensuring the outputs, benefits and the processes by which they are delivered, meet stakeholder requirements and are fit for purpose.
Gate The point between phases, gates and/or tranches where a go/no go decision can be made about the remainder of the work.
Integrated assurance The coordination of assurance activities where there are a number of assurance providers.
Lessons learned Documented experiences that can be used to improve the future management of projects, programmes and portfolios.
Quality The fitness for purpose or the degree of conformance of the outputs of a process or the process itself.
Audit The systematic retrospective examination of the whole, or part, of a project or function to measure conformance with predetermined standards.
Continuous improvement A business philosophy popularised in Japan where it is known as Kaizen. It is a planned systematic approach to improvement on a continual basis.
Quality assurance A process to validate the consistent use of procedures and standards, and ensures that staff have the correct knowledge, skills and attitudes to fulfil their project roles and responsibilities in a competent manner.
Quality assurance plan A plan that guarantees a quality approach and conformance to all customer requirements for all activities in a project.
Quality audit An official examination to determine whether practices conform to specified standards or a critical analysis of whether a deliverable meets quality criteria.
Quality control The process of monitoring specific project outputs to determine if they comply with relevant standards and identifying ways to eliminate causes of unsatisfactory performance.
Quality management system The complete set of quality standards, procedures and responsibilities for a site or organisation.
Created by: Sarah Ironmonger
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