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MIS Exam 2 Chapter 1
M&W Chapter 1
| Question | Answer |
|---|---|
| What are consequences of Globalization? | Puts pressure on companies to be more efficient and effective, As a company's market expands, so do the number and types of firms with which it competes |
| What is the Information Revolution? | Increased use of information and communication technologies (Such as the Internet and computer-based information systems) To create, deliver, and use information |
| What are some characteristics of a Knowledge Worker? | Increasing dependence on information to do their work, uses ICT to create, acquire, process, syntheisze, disseminate, and analyze data Knowledge work is non-routine and non-repetitive |
| What are examples of Knowledge Workers | Sales executive, production managers, product manager, financial analyst |
| What are some key skills of knowledge workers? | Strategic thinking, information literacy, communication and collaboration |
| What are some examples of Task Workers? | Customer service representatives, accounting clerks, inurance claims processor |
| What are some characteristics of Task Workers? | Very routine, narrowly focused, and structured |
| What are the steps of the Procurement Process? | Create Requisition, Create and send purchase order, receive shipment, receive invoice, send payment |
| What are the steps of the Production Process? | Request production, authorize production, issue raw materials, create product, receive finished goods |
| What are the steps of the Fulfillment Process? | Receive customer inquiry, create and send quotation, receive purchase order, create sales order, prepare and pack shipment, send shipment, create and sending invoice, receive payment |
| What is the Functional Structure? | The most common organizational structure, organization is divided into common functions/departments that are responsible for loosely related activities |
| What is the Silo Effect? | When workers complete their tasks in their functional areas in “silos” without regard to the consequences for the other components of the process |
| What are some consequences of the Silo Effect? | Delays, Excess Inventory, Lack of Visibility across the process |
| What is the Physical Flow? | The physical activities associated with a process |
| What is the Data & Document Flow? | The data (dates, quantities, locations, etc.) associated with each process |
| What is the Information Flow? | When data from each instance of the process (As well as at an aggregate level) is accumulated and organized in a manner that is meaningful and useful |
| What are some roles of ES in Organizations? | Execute the process, capture and store process data, monitor performance |
| Why is the Functional Structure the most common organizational structure? | Easier to manage people and the activities they perform, allows groups to perform one activity very well |
Created by:
joebouhadana
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