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OB- Part 3

Organizational Behavior Exam Review- Part 3

In the Johari Window, the hidden area gets smaller when we: Disclose information about ourselves
What is the EVLN model? It is a template for organizing and understanding the consequences of job dissatisfaction
What is the highest level of emotional intelligence? Managing other people's emotions
What does the self-serving bias state? We have a tendency to attribute our successes to internal factors and our failures to external factors
Customer service representatives conceal their emotions when dealing with agitated customers. This is an example of: Emotional labor
What reflects the difference between emotions and attitudes? Experiencing something versus judging someone
What is one of the assumptions of the rational choice paradigm? Decision makers have well-articulated goals
What provides an explanation of why people belong to informal groups? The Social Identity Theory
What are the 3 task-related characteristics in the "Five Cs"? Coordinating, cooperative, and communicating
Created by: joebouhadana
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