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Chapter 12
| Question | Answer |
|---|---|
| Which of the following are most likely to rely primarily on production reports for their decision-making needs? | Operational supervisors |
| Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS. | False |
| When managers represent their company in the outside world and perform symbolic duties, they are acting in their: | Interpersonal role |
| ESS: | Have the ability to drill down into lower levels of detail |
| High-velocity decision making systems are growing rapidly for decisions classed as: | Highly structured |
| Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level. | False |
| Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called: | KPIs |
| KPI analysis is the leading methodology for understanding the most important information needed by a firm's executives. | False |
| You would use location analytics to determine how best to route your deliveries of products to retail outlets. | True |
| Big data is commonly used to analyze and predict consumer preferences. | True |
| A ________ is a BI feature that presents users with an easy-to-understand visual display of performance information | Dashboard |
| Predictive analytics is used for all of the following except: | Determining the best routes for product delivery |
| Which of the following is not one of the Simon's four stages of decision making: | Analysis |
| Behavioral models of management sees managers as being ________ than does the classical model. | More informal |
| A _______ facilitates the solution to unstructured problems by a set of decision makers working together as a group. | GDSS |
| MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems. | True |
| Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs: | Middle managers |
| Which of the following is not an example of a BI predefined production report: | Revenue forecasts |
| Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence. | Operational |
| Which quality dimension of information is concerned that the data values of an informational source fall within a defined range: | Validity |
| According to Mintzberg, managers in their informational role act as: | Nerve centers of the organization |
| The dimension of _________ in information quality describes whether data is available when needed. | Timeliness |
| Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance: | ESS |
| A ________ report is produced when a user enters various values in a pivot table to filter data. | Parameterized |
| _______ are visual tools for presenting performance data in a BI system. | Dashboards and scorecards |
| Data visualization technologies are used to help human users see patterns and relationships in large amounts of data. | True |
| Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers: | Managers prefer regular, written reports on firm activities |
| The ________ phase of decision making finds or recognizes a problem, need, or opportunity | Intelligence |
| Which of the following BI tools or abilities have been driving the movement toward "smart cities?" | Big data analytics |
| MIS typically produce: | Fixed, regularly scheduled reports based on data extracted from the organization's TPS |
| Checking store inventory is an example of a _______ decision. | Structured |
| The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called: | BPM |
| The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. | Filters |
| When there is no well-understood or agreed-on procedure for making a decision, it is said to be: | Unstructured |
| The implementation phase of Simon's decision-making model includes choosing among solution alternatives. | False |
| An information system which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of: | ESS |
| A well-designed ESS will allow management to: | Track the activities of competitors |
| DSS are a special category of GIS | False |
| Middle management face primarily unstructured decisions. | False |
| An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of: | MIS |
| GDSS: | Implement structured methods for organizing and evaluating ideas |
| A structured decision can be made by following a well-defined set of procedures. No "feel" or intuition is necessary. | True |
| Which of the following statements best describes the term business intelligence: | The infrastructure for collecting and managing business data |
| The role of liaison falls into which of Mintzberg's managerial classifications? | Interpersonal |
| All of the following managerial roles can be supported by information systems except: | Entrepreneur |
| Which quality dimension of information is concerned that the data values of an information source fall within a defined range: | Validity |
| Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action: | Business case archives |
| Which type of decision is deciding whether to introduce a new product line: | Unstructured |
| Which of the following statements best describes the business value of improved decision making: | Improved decision making results in a large monetary. . . |
| DSS primarily address structured problems. | False |
| Backward sensitivity analysis software is used for goal seeking. | True |
| Which of the following is not one of the five classical functions of managers: | Leading |
| A geographic information system is a decision support system designed specifically to work with spatial information. | True |
| Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments: | The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers |
| The leading methodology for understanding the really important information needed by a firm's executives is called the ______ method. | Balanced scorecard |
| The third stage in Simon's description of decision making is choice. | True |
| What-if analysis works forward from known or assumed conditions. | True |
| A pivot table is a: | Spreadsheet tool that displays two or more. . . |
| As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are: | Information quality, organizational culture, and management filters |
| The decisions involved in creating and producing a corporate intranet can be classified as _______ decisions. | Semistructured |
| The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization. | True |
| If you can follow a definite procedure to make a business decision, you are making a ________ decision. | Structured |
| The role of entrepreneur falls into which of Mintzberg's managerial classifications: | Decisional |
| Which of the following systems support a manager's role as leader of an organization: | Telepresence systems |
| Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter: | Organizational environment |
| A structured decision is repetitive and routine, for which known procedures provide solutions. | True |
| BI that is designed to determine the most likely effects of changes in the business environment is called: | Predictive analytics |
| Structured decision making is most prevalent at lower organizational levels. | True |
Created by:
scottcampbell