Chapter 12
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| Which of the following are most likely to rely primarily on production reports for their decision-making needs? | Operational supervisors
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| Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS. | False
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| When managers represent their company in the outside world and perform symbolic duties, they are acting in their: | Interpersonal role
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| ESS: | Have the ability to drill down into lower levels of detail
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| High-velocity decision making systems are growing rapidly for decisions classed as: | Highly structured
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| Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level. | False
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| Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called: | KPIs
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| KPI analysis is the leading methodology for understanding the most important information needed by a firm's executives. | False
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| You would use location analytics to determine how best to route your deliveries of products to retail outlets. | True
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| Big data is commonly used to analyze and predict consumer preferences. | True
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| A ________ is a BI feature that presents users with an easy-to-understand visual display of performance information | Dashboard
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| Predictive analytics is used for all of the following except: | Determining the best routes for product delivery
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| Which of the following is not one of the Simon's four stages of decision making: | Analysis
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| Behavioral models of management sees managers as being ________ than does the classical model. | More informal
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| A _______ facilitates the solution to unstructured problems by a set of decision makers working together as a group. | GDSS
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| MIS typically produce fixed, regularly scheduled reports based on data extracted and summarized from the firm's underlying transaction processing systems. | True
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| Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs: | Middle managers
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| Which of the following is not an example of a BI predefined production report: | Revenue forecasts
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| Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence. | Operational
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| Which quality dimension of information is concerned that the data values of an informational source fall within a defined range: | Validity
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| According to Mintzberg, managers in their informational role act as: | Nerve centers of the organization
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| The dimension of _________ in information quality describes whether data is available when needed. | Timeliness
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| Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance: | ESS
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| A ________ report is produced when a user enters various values in a pivot table to filter data. | Parameterized
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| _______ are visual tools for presenting performance data in a BI system. | Dashboards and scorecards
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| Data visualization technologies are used to help human users see patterns and relationships in large amounts of data. | True
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| Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers: | Managers prefer regular, written reports on firm activities
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| The ________ phase of decision making finds or recognizes a problem, need, or opportunity | Intelligence
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| Which of the following BI tools or abilities have been driving the movement toward "smart cities?" | Big data analytics
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| MIS typically produce: | Fixed, regularly scheduled reports based on data extracted from the organization's TPS
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| Checking store inventory is an example of a _______ decision. | Structured
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| The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called: | BPM
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| The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. | Filters
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| When there is no well-understood or agreed-on procedure for making a decision, it is said to be: | Unstructured
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| The implementation phase of Simon's decision-making model includes choosing among solution alternatives. | False
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| An information system which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of: | ESS
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| A well-designed ESS will allow management to: | Track the activities of competitors
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| DSS are a special category of GIS | False
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| Middle management face primarily unstructured decisions. | False
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| An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of: | MIS
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| GDSS: | Implement structured methods for organizing and evaluating ideas
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| A structured decision can be made by following a well-defined set of procedures. No "feel" or intuition is necessary. | True
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| Which of the following statements best describes the term business intelligence: | The infrastructure for collecting and managing business data
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| The role of liaison falls into which of Mintzberg's managerial classifications? | Interpersonal
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| All of the following managerial roles can be supported by information systems except: | Entrepreneur
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| Which quality dimension of information is concerned that the data values of an information source fall within a defined range: | Validity
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| Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action: | Business case archives
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| Which type of decision is deciding whether to introduce a new product line: | Unstructured
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| Which of the following statements best describes the business value of improved decision making: | Improved decision making results in a large monetary. . .
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| DSS primarily address structured problems. | False
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| Backward sensitivity analysis software is used for goal seeking. | True
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| Which of the following is not one of the five classical functions of managers: | Leading
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| A geographic information system is a decision support system designed specifically to work with spatial information. | True
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| Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments: | The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers
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| The leading methodology for understanding the really important information needed by a firm's executives is called the ______ method. | Balanced scorecard
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| The third stage in Simon's description of decision making is choice. | True
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| What-if analysis works forward from known or assumed conditions. | True
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| A pivot table is a: | Spreadsheet tool that displays two or more. . .
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| As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are: | Information quality, organizational culture, and management filters
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| The decisions involved in creating and producing a corporate intranet can be classified as _______ decisions. | Semistructured
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| The intelligence phase of decision making consists of discovering, identifying, and understanding the problems occurring in the organization. | True
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| If you can follow a definite procedure to make a business decision, you are making a ________ decision. | Structured
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| The role of entrepreneur falls into which of Mintzberg's managerial classifications: | Decisional
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| Which of the following systems support a manager's role as leader of an organization: | Telepresence systems
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| Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter: | Organizational environment
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| A structured decision is repetitive and routine, for which known procedures provide solutions. | True
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| BI that is designed to determine the most likely effects of changes in the business environment is called: | Predictive analytics
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| Structured decision making is most prevalent at lower organizational levels. | True
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