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______ allows you to communicate with avatars using text messaging.
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In ________, digital technology and the internet are used to execute the major business processes in the enterprise.
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Chapter 2
| Question | Answer |
|---|---|
| ______ allows you to communicate with avatars using text messaging. | A virtual world |
| In ________, digital technology and the internet are used to execute the major business processes in the enterprise. | e-business |
| FWO's use of Sharepoint for project management is an example of using information systems to achieve which business objective? | Improved decision making |
| You've been hired by a non-profit agency to implement a system to handle their donations. | TPS with MIS capabilities |
| _______ is a collaboration tool that supports remote (different place) synchronous (same time) collaboration. | Video conferencing |
| Identifying customers is a business process handled by the human resources function. | False |
| If your main supplier was late in delivering goods, which type of system would you use to update your production schedule? | TPS |
| Which of the following is a firm's CPO responsible for? | Ensuring that the company complies with the existing data privacy laws |
| An organization's MIS and DSS supply an ESS with summarized information. | True |
| Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system? | DSS |
| A key word in social business is "conversations." | True |
| A _______ is a senior manager who oversees the use of IT in the firm. | CIO |
| Production tasks are coordinated through the use of social networks in social businesses. | False |
| DSS uses internal information as well as information from external sources. | True |
| Which of the following is not a business benefit of collaboration? | Improved compliance with government regulations |
| The _________ function is responsible for identifying customers. | Sales and marketing |
| Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations? | Time zones |
| All of the following are reasons for the increased business focus on collaboration and teamwork, except for: | The need for more efficient work hierarchies |
| An example of a cross-functional business process is: | Creating a new product |
| The term "management information systems" designates a specific category of information systems serving: | Middle management functions |
| A _______ is typically a major source of data for other systems | Transaction processing system |
| Global firms can collaborate from different locations at the same time using synchronous collaboration tools. | True |
| Supply chain management systems are more externally oriented than enterprise systems. | True |
| Transaction-level information is essential for operational management to be able to direct the day-to-day operations of the business. | True |
| Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group, such as human resources. | False |
| Which level of the organization are ESS specifically designed to serve? | Senior management |
| _________ systems are also known as enterprise systems | Enterprise resource planning |
| DSS are used by managers to make decisions about problems that are unusual and not easily specified in advance. | True |
| An example of a remote, synchronous collaboration tool is a Skype conference call using VOIP and webcams. | True |
| To consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making, you would use a: | KMS |
| Most TPSs use sophisticated mathematical models or statistical techniques. | False |
| Which type of system integrates supplier, manufacturer, distributor, and customer logistics processes? | supply-chain management system |
| To forecast trends in your supplier's industry that could affect your firm over the next five years, you would use an: | ESS |
| A TPS is an information system that keeps track of all of the daily routine transactions of a business. | True |
| An ________ social networking tool creates business value by connecting the members of an organization through profile, updates, and notifications that are tailored to internal corporate uses. | Enterprise |
| For nonroutine decisionmaking, senior managers rely on management information systems. | False |
| You would use an MIS to help determine if your business should introduce a new product line. | False |
| Which of the following systems would you expect to deliver integrated, personalized business content through a Web portal interface? | Executive support systems |
| An inventory control system is an example of an MIS. | False |
| Decision-support systems are most commonly used by the operations management level of an organization. | False |
| MIS job growth is projected to be 50% greater than other jobs in the next five years. | True |
| To manage relationships with your customers, you would use a __________ system. | CRM |
| What is the most important function of an enterprise application? | Enabling business functions and departments to share information |
| Which of the following types of system helps coordinate the flow if information between the firm and its suppliers and customers? | Extranet |
| _________ enable management to make better decisions regarding organizing and scheduling sourcing, production, and distribution. | SCMs |
| The four major enterprise applications are: | Enterprise systems, SCMs, CRMs, and KMSs |
| Which of the following statements about collaboration is not true? | Successful collaboration can be achieved through technology regardless of culture |
| Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records? | DSS |
| You would use a ______ in order to determine which of your suppliers has the best and worst records for keeping to your production schedule? | MIS |
| The ______ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes. | CKO |
| _______ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance. | Decision-support |
| Which of the following tools would you use to evaluate and choose a collaboration tool for your organization? | The time/space collaboration and social tool matrix |
| To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems. | Transaction processing |
| You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. Which type of system. . . | Extranet |
| Which of the following is a highly structured decision: | Granting credit to a customer |
| All of the following statements regarding IBM Notes are true except which one: | It began as an e-mail and messaging client. |
| Which of the following decisions requires knowledge based on collaboration and interaction: | Should we work with outside vendors on new products and services? |
| Executive Support Systems are information systems that support the | Long range planning activities of senior management |
| Using the internet to buy or sell goods is called | E-commerce |
| A _______ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. | Enterprise |
| A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions would fall into the category of | Management Information System |
| Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix? | Remote/collocated |
| You've been hired by Inspiration Inc. | Extranet, to enable quick collaboration over the internet |
| An information systems manager | Manages data entry staff |
| Using _________ to enable government relationships with citizens, businesses, and other arms of government is called e-government. | The internet and networking technologies |
| One example of a business process is shipping a product to a customer. | True |
| Operational managers use ESS primarily to solve specific problems. | False |
Created by:
scottcampbell