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Listening activity

choose the best answers to the questions below

QuestionAnswer
The caller doesn´t know Her father´s day of birth and social security number
According to the agent, the check for US $9.92 was To cover a discrepancy amount in the claim
Based on the call, the caller was upset about the US $ 800 check because She never received it
The agent says the reason for the call was To verify the address
The caller wants to speak to the supervisor because She thinks the agent is being dishonest
The caller says the insure company has called Twice this week
Created by: Vanessa Coreas
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