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Listening activity
choose the best adjectives to describe the caller and agent
Question | Answer |
---|---|
AGENT | intimidated |
AGENT | polite |
AGENT | unhelpful |
AGENT | polite |
AGENT | incompetent |
AGENT | timid |
AGENT | robotic |
CALLER | angry |
CALLER | threatening |
CALLER | concerned |
CALLER | persistent |
CALLER | aggressive |
CALLER | frustrated |
CALLER | upset |