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Listening activity
choose the best adjectives to describe the caller and agent
| Question | Answer |
|---|---|
| AGENT | intimidated |
| AGENT | polite |
| AGENT | unhelpful |
| AGENT | polite |
| AGENT | incompetent |
| AGENT | timid |
| AGENT | robotic |
| CALLER | angry |
| CALLER | threatening |
| CALLER | concerned |
| CALLER | persistent |
| CALLER | aggressive |
| CALLER | frustrated |
| CALLER | upset |