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OB- Chapter 10

Organizational Behavior Exam Review- Chapter 10

What is Task conflict? Parties focus on the issue, respect people with other points of view, try to understand logic/assumptions of each position
What is Relationship conflict? Focus on personal characteristics as the source of conflict, try to undermine each other's worth/competence, accompanied by strong negative emotions
What are three conditions that minimize relationship conflict during task conflict? EI/Emotional stability, cohesive team, and supportive team norms
Describe incompatible goals One party's goals perceived to interfere with other's goals
Describe differentiation Different values/beliefs, explains cross-cultural, generational, merger conflict
Describe interdependence Conflict increases with interdependence, parties more likely to interfere with each other
Describe scarce resources Motivates competition for the resource
Describe ambiguous rules Creates uncertainty, threatens goals, encourages political behavior
Describe communication problems Stereotyping when few chances to communicate, conflict reduces motivation to communicate, poor communication skills escalate conflict
What are the 6 conflict handling contingencies? Problem solving, forcing, avoiding, yielding, compromising, problem
Created by: joebouhadana
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