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Comunication

Communication in the workplace vocabulary

TermDefinition
Aggressive Customer A customer who readily complains, often loudly and at length
Chronic Complainer A customer who is never satisfied and always feels as if there is something wrong
Clientele The clients of a company or business
Coaching Session When a manager trains employees on how to properly handle given situations
Complaint Communications from a customer that alleges deficiencies after a purchase has been made
Customer Service A company's ability to supply the wants and needs of customers
Customer Service Representitive A person in a company or business whom most often interacts with the customer before and after a transaction has been made
High-Roller Customer A customer who expects the absolute best and is willing to pay for it generally complains in a reasonable manner
Manager A person who has control or direction of a company or business
Meek Customer A customer who will generally not complain is most dangerous to a business because they will complain to other people
Rip-Off Customer A customer who wants to get something they are not entitled to receive often responds with a "not good enough" response
Troubleshoot To determine what problems exist and how to correct them
Chronological Resume A document that gives an applicant's work experience in order with the most recent experience listed first
Electronic Resume A document that gives qualifications and work history for an applicant in electronic format
Functional Resume A document that indicates the skills and qualifications of an applicant for a particular job
Job Boards A resource that allows individuals to browse job listings by company, industry, location, country, and pay
Networking Making contacts with people who may help you in the job search process
Portafolio A compilation of samples of work and other career-related information
Created by: paramore54
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