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Management Chapter 6

Terms from Supervisory Management Chapter 6

Communication process model Model of the five components of communication and their relationships
Sender Originates and sends a message
Messages Words and/or nonverbal expressions that transmit meaning
Channel The means used to pass a message
Feedback The response that a communicator receives
E-mail Refers to messages and documents created, transmitted, and usually read entirely on computer
Instant message Use of intranet or internet technology that allows people to receive messages in real time
Text message A written message sent by cell phone and that typically uses abbreviations
Voice signals Signals sent by placing emphasis on certain words, pauses, or the tone of voice used
Body signals Nonverbal signals communicated by body action
Facial signals Nonverbal messages sent by facial expression
Object signals Nonverbal messages sent by physical objects
Space signals Nonverbal messages sent based on physical distance btween people
Time signals Nonverbal messages sent by time actions
Touching signals Nonverbal messages sent by body contact
Grapevine Informal flow of communication in organizations
Downward communication Flows that originate with supervisors and are passed down to employees
Upward communication Communication that flows from lower to upper organizational levels
Lateral-diagonal communication Flows between individuals in the same department or different departments
Informal communication Separate from a formal, established communication system
Stereotyping The tendency to put similar things in the same categories to make them easier to deal with
Information richness Amount of verbal and nonverbal information that a channel carries
Active listening A listening technique for understanding others and encouraging open feedback
Attending skills A wide range of actions taken by a listener that facilitate the speaker's freedom of expression, such as eye contact, nods of the head, and eliminating distractions
Reflective statement The listener repeats, in a summarizing way, what the speaker has just said
Created by: JuliRae
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