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Management Chapter 6
Terms from Supervisory Management Chapter 6
| Term | Definition |
|---|---|
| Communication process model | Model of the five components of communication and their relationships |
| Sender | Originates and sends a message |
| Messages | Words and/or nonverbal expressions that transmit meaning |
| Channel | The means used to pass a message |
| Feedback | The response that a communicator receives |
| Refers to messages and documents created, transmitted, and usually read entirely on computer | |
| Instant message | Use of intranet or internet technology that allows people to receive messages in real time |
| Text message | A written message sent by cell phone and that typically uses abbreviations |
| Voice signals | Signals sent by placing emphasis on certain words, pauses, or the tone of voice used |
| Body signals | Nonverbal signals communicated by body action |
| Facial signals | Nonverbal messages sent by facial expression |
| Object signals | Nonverbal messages sent by physical objects |
| Space signals | Nonverbal messages sent based on physical distance btween people |
| Time signals | Nonverbal messages sent by time actions |
| Touching signals | Nonverbal messages sent by body contact |
| Grapevine | Informal flow of communication in organizations |
| Downward communication | Flows that originate with supervisors and are passed down to employees |
| Upward communication | Communication that flows from lower to upper organizational levels |
| Lateral-diagonal communication | Flows between individuals in the same department or different departments |
| Informal communication | Separate from a formal, established communication system |
| Stereotyping | The tendency to put similar things in the same categories to make them easier to deal with |
| Information richness | Amount of verbal and nonverbal information that a channel carries |
| Active listening | A listening technique for understanding others and encouraging open feedback |
| Attending skills | A wide range of actions taken by a listener that facilitate the speaker's freedom of expression, such as eye contact, nods of the head, and eliminating distractions |
| Reflective statement | The listener repeats, in a summarizing way, what the speaker has just said |
Created by:
JuliRae
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