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Management Ch 1-3
Some terms from Supervisory Management Chs 1-3
| Term | Definition |
|---|---|
| Planning | Selecting future courses of action and deciding how to achieve the desired results |
| Organizing | Deciding what activities are needed to reach goals and dividing human resources into work groups to achieve them |
| Staffing | Recruiting, training, promoting, and rewarding people to do the organization's work |
| Leading | Guiding, influencing, and motivating employees in the performance of their duties and responsibilities |
| Controlling | Comparing actual performance with planned action and taking corrective action if needed |
| Conceptual skills | Mental ability to become aware of and identify relationships among different pieces of information |
| Human relations skills | Understanding other people and interacting effectively |
| Administrative skills | Establishing and following procedures to process paperwork in an orderly manner |
| Technical skills | Understanding and being able to supervise effectively specific processes required |
| Reinventing | Organizations dramatically changing such elements as their size, organizational structure, and markets |
| Reengineering | Rethinking and redesigning processes to improve dramatically cost, quality, service, and speed |
| Downsizing | Eliminating unnecessary levels of management; striving to become leaner and more efficient by reducing the workforce and consolidating departments and work groups |
| Basic steps in planning part 1 | 1. Setting an objective or goal 2. Identifying and assessing present and future conditions affecting the objective |
| Basic steps in planning part 2 | 3. Developing a systematic approach to achieve the objective (the PLAN) 4. Implementing the plan 3. Monitoring the plan 4. Evaluating the plan's effectiveness |
| Steps in controlling | 1. Setting performance goals, or norms 2. Measuring performance 3. Comparing results with goals 4. Analyzing results 5. Taking corrective action as needed |
| Contingency planning | Thinking in advance about possible problems or changes that might arise and having anticipated solutions available |
| Scenario planning | Anticipating alternative future situations and developing courses of action for each |
| Strategic planning | Has longer time horizons, affects the entire organization, and deals with its interface to its external environment |
| Operational planning | Consists of intermediate and short-term planning |
| Unified planning | Coordinating departments to ensure harmony rather than conflict or competition |
| Standing plans | Plans that are used repeatedly over a period of time |
| Single-use plans | Developed to accomplish a specific purpose and then discarded after use |
| Some reasons why supervisors fail | 1. Insensitive to others 2. Feeling of superiority; arrogant, cold, indifferent 3. Unwilling to listen 4. Can't get people to work as a team 5. Deceptive 6. Micromanages 7. Selfish 8. Not assertive enough 9. Unskilled 10. Can't get along |
| Steps in the decision-making process | 1. Define the Idea or Problem 2. Develop alternatives 3. Collect, interpret, and evaluate information about each alternative 4. Select the preferred alternative 5. Implement the decision 6. Evaluate |
| Meyers-Briggs Type Indicator internal dimensions | Sensing vs. Intuition, Thinking vs. Feeling |
| Pillars of Ethical Organizations | 1. Ethical Individuals 2. Ethical Leadership 3. Structures and Systems |
| Operative employees | Line workers, sales, clerks, and other positions. |
| Supervisory managers | Supervise the operative employees, and are responsible for being team leaders, planning, scheduling, and assigning tasks, among other things |
| Middle management | Responsible for a specific part of the organization (a department, project, division, plant, store) |
| Top management | Oversees the overall operations of the entire organization |
| Programmed decisions | Routine and repetitive decisions |
| Non-programmed decisions | Decisions that occur infrequently and require a different response each time |
Created by:
JuliRae
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