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Management Chapter 1

Terms from Supervisory Management Chapter 1

Organization A group of people working together in a structured situation for a common objective
Operations Producing an organizations's product or service
Marketing Selling and distributing an organization's product or servicee
Financing Providing or using funds to distribute an organization's product or service
Management Working with people to achieve objectives by effective decision making and coordinating available resources
Human resources The people an organization requires for operations
Physical resources Items an organization requires for operations
Financial resources The money, capital, and credit an organization requires for operations
Authority Given the right to act in a specified manner in order to reach organizational objectives; the right to tell others how to act to reach objectives
Responsibility Occurs when key tasks associated with a particular job are specified. The obligation of an employee to accept a manager's delegated authority
Top management Responsible for the entire or a major segment of the organization
Middle management Responsible for a substantial part of the organization
Supervisory management Controls operations of smaller organizational units
Managerial functions Broad classification of activities that all managers perform
*Planning Selecting future courses of action and deciding how to achieve the desired results
*Organizing Deciding what activities are needed to reach goals and dividing human resources into work groups to achieve them
*Staffing Recruiting, training, promoting, and rewarding people to do the organization's work
*Leading Guiding, influencing, and motivating employees in the performance of their duties and responsibilities
*Controlling Comparing actual performance with planned action and taking corrective action if needed
Roles Parts played by managers in the performance of their functions
*Conceptual skills Mental ability to become aware of and identify relationships among different pieces of information
*Human relations skills Understanding other people and interacting effectively
*Administrative skills Establishing and following procedures to process paperwork in an orderly manner
*Technical skills Understanding and being able to supervise effectively specific processes required
Emotional intelligence The capacity to recognize and accurately perceive one's own and others' emotions, to understand the significance of these emotions, and to influence one's actions based on this analysis
Relationships network The major individuals and groups with whom the supervisor interacts
Union steward A union member elected by other members to represent their interests in relations with management
Mentor An experienced manager who acts as an advocate and teacher for a younger, less experienced manager
Diversity Refers to the wide range of distinguishing employee characteristics, such as sex, age, race, ethnic origin, and other factors
Glass ceiling Invisible barrier that limits women from advancing in an organization
Empowerment Granting employees authority to make key decisions within their enlarged areas of responsibility
Team advisors Share responsibility with team for cost, quality, and prompt delivery of products
*Reinventing Organizations dramatically changing such elements as their size, organizational structure, and markets
*Reengineering Rethinking and redesigning processes to improve dramatically cost, quality, service, and speed
*Downsizing Eliminating unnecessary levels of management; striving to become leaner and more efficient by reducing the workforce and consolidating departments and work groups
Created by: JuliRae