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C202 Human Capital
70--Pre-assessment
| Question | Answer |
|---|---|
| Which situation is an example of a managerial ethical dilemma? | Being asked to directly supervise a family member |
| An HR resource manual specifies that employees cannot be terminated or punished for refusing to follow an illegal request made by a supervisor. | Utilitarian Standard |
| What is the goal of affirmative action? | To seek to remedy past practices that innately caused an adverse effect on applicants |
| A female employer is accused of having an employment practice that negatively impacts women. Employer responds that she has the same requirements for male/female applicants and wants to hire other women. Why is this case potential Adverse Impact? | Adverse impact is UNINTENTIONAL and relates to policies applied to ALL employees. Unintentional. Same standards for everyone. |
| Which protected classes must a company work with for hiring goals under Executive Order 11246? | Minorities and Women |
| An employer terminates an employee for being unattractive and putting less effort in personal appearance. Why is this permitted under an At-Will employment relationship? | An employer can terminate an employee for an immoral reason |
| Which law guarantees that women can take unpaid time off following the birth of a her child w/o fear of losing job? | Family and Medical Leave Act of 1993 |
| What is the goal of the Uniformed Services Employment and Reemployment Rights Act of 1994? | T prevent discrimination against employees who may be called into active military service |
| Which event should be covered under Worker's Comp? | Breaking an arm while at work |
| How does an organization's human resource strategy support the organization's business strategy? | By helping it to Acquire, Develop and Retain the talent needed to fulfill its strategy |
| What is the primary function of HRM? | Retaining talent |
| How does effective human resource management improve organizational performance? | It enhances a company's ability to cope with growth and change |
| Which characteristic of an employee should HRM focus on to enhance organizational culture? | Motivation to advance w/in an organization |
| Which belief is an example of bias creating barriers to equal treatment in an organization? | Extrovert employees are the most effective |
| Which factor in successful organizational change can be provided thru effective HRM? | Innovation |
| What is the organization's formal system of task, power and reporting relationships called? | An Organizational Chart |
| How does HRM support organizational leadership? | By providing employees w/opportunities for professional development and growth |
| Which decision can HRM assist w/during combination stage of mergers and acquisitions? | Which employees to retain |
| How can HRM serve as internal consultants? | By helping managers develop business plans |
| What are two uses of a job analysis? | Developing a recruiting plan and designing a compensation plan for a particular job |
| How can HRM use performance metrics to benefit their organization? | They can use metrics to reveal weakness in critical division to influence staffing plans |
| Why might an organization want to increase its efforts at inclusion and diversity? | To increase the average level of employee education. |
| Classify each example as policy or procedure: | The company advocates...POLICY Employees should avoid discriminatory language. POLICY Employees should give prior written notice to supervisor for time off. PROCEDURE To receive travel reimbursement submit. PROCEDURE |
| How does an employee handbook protect employees? | It ensures that employees are informed about company expectations, policies and benefits |
| Which situation is an example of poor person organizational fit? | Employee has necessary training, skills for position but has different values than employer |
| How does sourcing affect recruiting? | Effective sourcing improves compatibility of talent pools to open positions |
| What is a benefit of external recruiting? | External recruiting can bring in new ideas and insights |
| Which request might be asked during a case interview? | Show which skills you have that will best benefit this company’s goals and mission |
| Why might HRM place limited importance on distributive fairness in the hiring process? | Only those hired tend to appreciate the outcomes of the process. |
| Which step in an effective training program involves determine the best setting, methods and materials to be used? | Designing and training systems |
| Which type of training includes both role-playing and action learning? | Experiential training |
| What does a person's learning style determine? | The instructional methods that are most effective for training |
| During which level of Kirpatrick's training evaluation might participants take a test on the training materials? | Learning |
| How can performance management help an organization evaluate change initiatives, training procedures, and new technologies? | By generating useful data |
| How can goal setting boast employee performance? | By focusing attention on specific objectives |
| Which source of performance info is most knowledgeable about an employee's day-to-day performance in self-management teams? | Coworker |
| How does providing regular feedback to employees relate to their goals? | It helps direct progress toward goals |
| An employee has already been approached concerning poor performance, but is not improving. Which corrective discipline should be repeated w/a stronger statement of the consequences for not improving? | Written warning |
| Steps of progressive discipline in order from 1 - 4 | Counseling = 1 Written warning = 2 Suspension w/o pay= 3 Termination = 4 |
| What is an example of opportunity bias? | Manager gives employee low performance ratings as result of failed project, even though failure was the result of outside factors. |
| What is a critical factor in creating a culture of safety? | A commitment of an organization to the protection and well-being of its employees |
| What is a function related to the primary goal of OSHA? | To correct hazards |
| How do employee wellness programs benefit employers? | By reducing workers' compensation and disability-related costs |
| What determines whether stress is functional or dysfunctional? | How manageable it is and the emotions it causes |
| What is an example of bullying in the workplace? | Intimidating a coworker |
| What is an example of holding the target of bullying to a different performance standard? | Assigning the target unrealistic goals and deadlines |
| Which organization advocates that well-written implemented workplace violence prevention program can reduce incidence of workplace violence in all workplaces? | OSHA |
| Which tactic can employers use to improve employee engagement and motivation towards safety? | Incentives |
| How does a safe workplace positively relate to employee motivation and engagement? | It encourages and environment for high employee production performance |
| What is the influence tactic that enhances one's formal authority to make a request by referring to precedents, rules, contracts or other official documents? | Legitimating |
| Which act was intended to curb common work stoppages, strikes and general labor conflicts? | Harley Act |
| What is a psychological contract in the workplace? | The hidden expectations and promises between an employer and an employee |
| Which type of compensation can developmental opportunities be considered? | Nonfinancial compensation |
| What is a disadvantage of pay-for-performance plan? | It potentially negates an employee’s intrinsic motivation. |
| What are two reasons why companies offer employee benefits | 1. To provide employees with work-life balance 2. To boost employee satisfaction |
| Which type of a benefit are domestic partner benefits? | Optional |
| What is the goal of an organization that offers the benefits of a wellness program, flextime, and personal days? | to decrease absenteeism |
| What is the goal of an organization that offers an on-site day care for children and elderly people? | To improve employer skills |
| What is the result of people being committed to, involved with, enthusiastic and passionate about their work? | Employee engagement |
| Which action enhances employee engagement? | Allowing employees to use their talents |
| What is affective Committment? | Having positive emotional attachment to organization and strong identification with its values and goals |
| What is an example of voluntary turnover? | An employee leaves for a higher paying job |
| What are two potential costs of voluntary turnover? | 1. It leaders to having to training a replacement worker, and 2. It disrupts teamwork. |
| What are two retention strategies for reducing voluntary turnover? | 1. Flexible work and 2. Quality leadership |
| Which factor may increase a company's voluntary turnover? | Good economic environment |
| What is the difference between replacement planning and succession management? | Identifying specific backup candidates vesus building feeder groups up and down the leadership pipeline |
| What is an example of workplace redeployment? | A firm assigning a Java It expert to a new client requesting a Java IT engineer |
| What should HRM use to determine performance metrics? | Business goals |
| Which aspect of an organization is increased when policies of inclusion are adopted? | Its talent pool |
| What are two physical changes that can be made to prevent workplace violence? | 1. Implementing key card access, and 2. Putting in silent alarms |
| Which labor relations strategy was made illegal due to the Taft-Hartley Act? | Secondary Boycotts |
| An employee is supposed to be at work at 8:00 a.m., but the employee does not arrive until 8:15 a.m. What has been violated? | A rule |
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tbro271
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